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Active Incident

Updated a few seconds ago

Archive portal issues - 7/3/25Degraded Performance

Incident Status

Degraded Performance

Components

Archive

Locations

Messaging Services



July 11, 2025 1:54PM UTC
[Investigating] Steps made on this issue have not yet succeeded, as our admins continue to work to resolve issues.

July 3, 2025 8:54PM UTC
[Investigating] Client Contacts, Our admins are still working to resolve this issue but in the interim, please be advised to expect 3-5 minutes of waiting before any results shows up during searches.

July 3, 2025 3:58PM UTC
[Investigating] SilverSky administrators are working on a Message Archive issue that is impacting searching and other feature availability. Troubleshooting may intermittently make the Archive unavailable.

Incident Status

Operational

Components

Hosted Exchange

Locations

Messaging Services



July 11, 2025 11:03AM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 12 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

July 3, 2025 4:19PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 13 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

June 27, 2025 2:29PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 14 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

Incident Status

Operational

Components

EDR ( Endpoint Protection)

Locations

Managed Security Services



June 18, 2025 12:15PM UTC
[Identified] Client Contacts, We have received the following information from SentinelOne and would like to share it with you to ensure you're informed and prepared. To maintain the highest standards of security and compatibility, SentinelOne will update its Platform TLS/SSL certificates from DigiCert to Sectigo in August 2025. This update is necessary as the first-generation DigiCert Global Root CA is being deprecated and will soon be distrusted by major browser vendors. What This Means for You For most environments, no action is required. However, if any of the following apply to your environment, please take appropriate steps to prepare: - Use of certificate or CA pinning - Legacy systems that may not automatically trust newer root certificates - Hardcoded certificate validation within APIs or SDKs In these cases, please ensure that Sectigo’s root and intermediate certificates are properly trusted by your systems prior to the update. Additional Information For full details, please refer to SentinelOne’s Knowledge Base article: Upcoming TLS/SSL Certificate Updates. https://usea1-001-mssp.sentinelone.net/docs/en/upcoming-tls-ssl-certificate-updates.html#upcoming-tls-ssl-certificate-updates If you have any questions or need assistance, feel free to reach out to us or open a support ticket. Thank you for your continued trust. SilverSky Security Operations

Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

Password Management Utility




Operational

EDR ( Endpoint Protection)




Operational

Archive




Degraded Performance

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Mobile Device Management




Operational

Hosted Exchange




Operational

Private Exchange




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Radar Security Portal




Operational

outSOC Portal




Operational

Hosted Infrastructure




Operational

2

Upcoming Maintenances

6

Incidents Last 30 Days

2

Maintenances Last 30 Days

Scheduled Maintenance

Schedule

July 16, 2025 2:00AM - 5:00AM UTC

Components

Hosted Exchange, Private Exchange

Locations

Messaging Services

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact during this maintenance window** During this maintenance window we will be performing software upgrades on the Cisco network devices in the Jersey City datacenter. Customers should not experience any disruption of service while the maintenance work is being performed as one device will be updated and failed over to the redundant devices. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

Schedule

July 17, 2025 3:00AM - 6:00AM UTC

Components

Managed Firewall, Network Management (WAN)

Locations

Managed Security Services

Description

During this maintenance window we will be performing Cisco NXOS upgrades on the network devices in the Jersey City datacenter. While this routine maintenance work is being performed, customers will experience minimal impact to services provided by SilverSky. Devices will be failed over and rebooted which should take about 10-15 minutes once they have been updated. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 1.

History (Last 7 days)

Incident Status

Partial Service Disruption


Components

EDR ( Endpoint Protection)


Locations

Managed Security Services




July 10, 2025 6:32PM UTC
[Resolved] Client Contact, As of 2:30 PM EST, we were informed by SentinelOne that access to SentinelOne Consoles has been restored for all impacted customers following today’s service interruption. Endpoint protection remained active throughout the incident. SentinelOne is continuing to validate the health of all services. • All core services have been restored, and any interruption in agent connectivity has been resolved • Data ingestion has resumed, though a temporary backlog is being processed. As systems catch up, you may observe a surge in delayed alerts—this is expected and does not indicate new or ongoing threats • SentinelOne is actively monitoring systems and investigating any remaining issues • You may continue to see delayed asset alerts or telemetry as backlogged data is processed over the next few hours We apologize for any inconvenience caused and appreciate your continued patience as SentinelOne works to ensure system stability. Thank you, SilverSky Security Operations

July 10, 2025 5:08PM UTC
[Investigating] Client Contact, We were informed by SentinelOne of an ongoing accessibility issue currently affecting commercial customers and Managed Partners in the European Union (EU). The SentinelOne team is actively working to restore full functionality. As of now: • While this primarily impacts SentinelOne’s EU AWS region, customers, and Managed Partners outside of the EU may also experience some service impact • The SentinelOne Console and all cloud services are inaccessible for some customers, though customer endpoints remain protected • SentinelOne has observed a significant drop in data ingestion • Cloud-based detections are currently disabled • Alerts are impacted, and customer alerts for threats will not be generated • Third-party data sources are not being ingested We apologize for the inconvenience and appreciate your patience as we coordinate with SentinelOne on resolving the issue. We will continue to provide updates as they complete their investigation and restore services. Thank you, SilverSky Security Operations