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Active Incident

Updated a few seconds ago

SilverSky - Inbound Call Center IssuesOperational

Incident Status

Operational

Components

Security Operations Center, MDR Monitoring Platform, Managed Firewall, Network Management (WAN), Insight Vulnerability Management, RSA Tokens (MFA), Managed DUO, Password Management Utility, EDR ( Endpoint Protection), Archive, Email DLP ( Data Loss Protection), Email Encryption, Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection, Mobile Device Management, Hosted Exchange, Private Exchange, Sharepoint, O365, SilverSky Mail, Mimecast, Knowbe4, SMC (Security Management Portal), SMC (Managed Security) Reporting, SMC (Email Security Protection ) Reporting, Radar Security Portal, outSOC Portal, Hosted Infrastructure, Insight Vulnerability Management

Locations

Primary Data Center, Messaging Services, Managed Security Services, Portal Services, Hosted Infrastructure Services


March 7, 2026 11:50AM UTC
MONITORING

Update 3/7/2026 @ 6:50AM EST The issue has been resolved, and the phone system is now working. Thank you, SilverSky Support

March 6, 2026 9:42PM UTC
INVESTIGATING

Update 3/6/26 @ 4:50PM EST We continue to work with our Call Center vendor on this issue. Until further notice, please continue to open tickets via the portal or supportdb@silversky.com Thank you, SilverSky Support

March 6, 2026 5:06PM UTC
INVESTIGATING

Update 3/6/2026 at 12:00PM EST We continue to work with our Call Center vendor on this issue. Until further notice, please continue to open tickets via the portal or supportdb@silversky.com Thank you, SilverSky Support

March 6, 2026 1:54PM UTC
INVESTIGATING

update 3/6/2026 @ 8:50 AM EST We are currently having an issue with inbound calls to our support teams. If you have an issue at this time, please open a ticket through the portals or by sending an email to supportdb@silversky.com Thank you, SilverSky Support
SilverSky Security Advisory - FG-IR-26-076Operational

Incident Status

Operational

Components

Managed Firewall

Locations

Managed Security Services


February 13, 2026 10:12PM UTC
INVESTIGATING

Update 2/13/26 @ 5:15pm EST This is the latest update provided by Fortinet: Fortinet PSIRT is currently investigating the impact of this CVE over the Fortinet products. Concerning FortiOS, early analysis show that the only impacted feature is the license upload feature. This is limited to VM instances only. Hardware FortiGate models are not affected. Products under investigation: - FortiOS - FortiAnalyzer - FortiManager - FortiClient iOS - FortiClient EMS - FortiWeb - FortiWebManager - FortiADC - FortiADC Manager - FortiDDoS - FortiProxy - FortiAP https://fortiguard.fortinet.com/psirt/FG-IR-26-076 Thank you, SilverSky Support

January 30, 2026 3:04PM UTC
INVESTIGATING

Informational notice regarding a newly disclosed Critical Vulnerability. https://fortiguard.fortinet.com/psirt/FG-IR-26-076 Fortinet has only provided information that it impacts SSL VPN. Once they have performed their research and means to address the vulnerability SilverSky will put together a plan of action and provide the details. This is CVE 2025-15467. Please contact support for any additional questions or concerns. Thank you SilverSky Support

Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Insight Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

Password Management Utility




Operational

EDR ( Endpoint Protection)




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Mobile Device Management




Operational

Hosted Exchange




Operational

Private Exchange




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Radar Security Portal




Operational

outSOC Portal




Operational

Hosted Infrastructure




Operational

Insight Vulnerability Management




Operational

3

Upcoming Maintenances

1

Incidents Last 30 Days

1

Maintenances Last 30 Days

Scheduled Maintenance

Canceled - Service Impact - CCB2538 - USDC1 (Denver) - Email Encryption Service Updates Planned Maintenance

Schedule

December 16, 2025 2:00AM - 4:00AM UTC

Components

Email Encryption

Locations

Messaging Services

Description

This maintenance will not take place this evening. It will be rescheduled for later date in January. During this maintenance window we will be releasing the Email Encryption Onyx release. The Email Encryption system, including the Email Encryption UI, will be down for 30-60 minutes for the upgrade. Email Encryption SMC Administrators will be receiving a notification later this week highlighting the updates. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB 2623] - Quarterly Security Template UpdatesPlanned Maintenance

Schedule

January 23, 2026 4:00AM - February 13, 2026 4:00AM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** SilverSky will be performing our quarterly maintenance to rotate passwords and update to our security management template. We will be implementing these changes after hours throughout the next few weeks. They will not be impactful to traversing traffic or uptime. We do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
Service Impact - [CCB 2061] - Email Encryption UpdatePlanned Maintenance

Schedule

March 18, 2026 1:00AM - 3:00AM UTC

Components

Email Encryption

Locations

Messaging Services

Description

During this maintenance window we will be Updating the Email Encryption service. All Email Encryption administrators have been sent a detailed update on pending changes along with video links and documentation. Customers will experience up to 2 hours of service interruption while the updates are taking place. The Email Encryption portal will be unavailable, and all emails sent from Outlook will be queued until the maintenance is completed. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

Service Impact - [CCB# 2708] - USDC3 (Location) - Fix Spanning-tree on Nexus EXT switchesPlanned Maintenance

Description

During this maintenance window, we will be fixing the spanning-tree on Nexus EXT switches within the USDC3 datacenter. ITC customers will experience intermittent blips of connectivity during the maintenance. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Managed Firewall, Network Management (WAN)


Locations

Managed Security Services


Schedule

March 5, 2026 2:00AM - March 5, 2026 6:30AM UTC


March 5, 2026 6:30AM UTC
UPDATE

The following maintenance has completed: Service Impact - [CCB# 2708] - USDC3 (Location) - Fix Spanning-tree on Nexus EXT switches

March 5, 2026 2:00AM UTC
UPDATE

The following maintenance has started: Service Impact - [CCB# 2708] - USDC3 (Location) - Fix Spanning-tree on Nexus EXT switches