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All Systems Operational

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Security Operations Center




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Managed Firewall




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Network Management (WAN)




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RSA Tokens (MFA)




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Managed DUO




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SilverSky EPS powered by Checkpoint




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EDR ( Endpoint Protection)




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Archive




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Email DLP ( Data Loss Protection)




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Email Encryption




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Email (Spam/AV)




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Social Engineering Protection




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Targeted Attack Protection




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Intune




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Sharepoint




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O365




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SilverSky Mail




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Mimecast




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Knowbe4




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SMC (Security Management Portal)




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SMC (Managed Security) Reporting




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SMC (Email Security Protection ) Reporting




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Lightning/outSOC Portal




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Hosted Infrastructure




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Insight Vulnerability Management




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Managed Microsoft Defender




Operational

3

Upcoming Maintenances

2

Incidents Last 30 Days

2

Maintenances Last 30 Days

Scheduled Maintenance

CHN-2828 - SDM Update to Security Template and Quarterly MaintenancePlanned Maintenance

Schedule

April 27, 2026 2:00PM - May 25, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
Service Impact - [CCB 2891] - USDC1or3 (Location) - Core Router UpgradePlanned Maintenance

Schedule

June 4, 2026 2:00AM - 6:00AM UTC

Components

Network Management (WAN)

Locations

Managed Security Services

Description

During this maintenance window we will be upgrading the IOS on one of the Core Routers within the Denver datacenter. Impact will be 10 – 15 mins, until the connectivity is back during the failover between the devices as this unit acting as HA pair. This would only impact an ITC client who was utilizing their geo redundancy in the Denver datacenter. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
Service Impact - [CCB2879] - USDC1 (Denver) -Core Router IOS UpgradePlanned Maintenance

Schedule

June 4, 2026 6:00AM - 10:01AM UTC

Components

Network Management (WAN)

Locations

Managed Security Services

Description

During this maintenance window we will be upgrading the IOS on one of the Core Routers within the Denver datacenter. Impact will be 10 – 15 mins, until the connectivity is back during the failover between the devices as this unit acting as HA pair. This would only impact an ITC client who was utilizing their geo redundancy in the Denver datacenter. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

SilverSky - Fortinet Fortiguard DNS IssueDegraded Performance

Incident Status

Degraded Performance


Components

Managed Firewall


Locations

Managed Security Services



May 30, 2026 5:02PM UTC
RESOLVED

This issue has been resolved. Thank you, SilverSky Support

May 28, 2026 7:02PM UTC
IDENTIFIED

Update 5/28/2026 @ 3:00pm EDT Fortinet has identified an issue with the FortiGuard DNS. Clients who have FortiGuard DNS configured may have issues with web browsing, VPN and other functions. We are in the process of identifying clients with this configuration and implementing a work around. Thank you, SilverSky Support