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All Systems Operational

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Security Operations Center




Operational

MDR Monitoring Platform




Operational

EDR ( Endpoint Protection)




Operational

Insight Vulnerability Management




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Fortinet EMS (Endpoint Management Server)




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

SilverSky EPS powered by Checkpoint




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Intune




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Lightning/outSOC Portal




Operational

Hosted Infrastructure




Operational

Managed Microsoft Defender




Operational

4

Upcoming Maintenances

1

Incidents Last 30 Days

7

Maintenances Last 30 Days

Scheduled Maintenance

CHN-2828 - SDM Update to Security Template and Quarterly MaintenancePlanned Maintenance

Schedule

April 27, 2026 2:00PM - May 25, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB 3081] - SDM Update to Security Template and Quarterly Maintenance Q3Planned Maintenance

Schedule

August 5, 2026 12:00AM - September 9, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB 3142] - USDC1 (Denver) - RSA UpgradePlanned Maintenance

Schedule

September 1, 2026 8:00AM - 10:00AM UTC

Components

Managed Firewall, Network Management (WAN)

Locations

Managed Security Services

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be upgrading the primary and secondary RSA servers. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. users will fail back and forth between the servers during the maintenance window. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2
No Anticipated Service Impact - [CCB 3147] - USDC1 (Denver) - Core Switch UpgradePlanned Maintenance

Schedule

September 2, 2026 2:00AM - 6:00AM UTC

Components

Network Management (WAN)

Locations

Managed Security Services

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be upgrading one of core switches in the Denver datacenter. This switch impacts our backup Windstream circuit into the Denver datacenter. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2

History (Last 7 days)

SilverSky - Phone System UpgradeDegraded Performance

Incident Status

Degraded Performance


Components

Security Operations Center, MDR Monitoring Platform, EDR ( Endpoint Protection), Insight Vulnerability Management, Managed Firewall, Network Management (WAN), Fortinet EMS (Endpoint Management Server), RSA Tokens (MFA), Managed DUO, SilverSky EPS powered by Checkpoint, Archive, Email DLP ( Data Loss Protection), Email Encryption, Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection, Intune, Sharepoint, O365, SilverSky Mail, Mimecast, Knowbe4, SMC (Security Management Portal), SMC (Managed Security) Reporting, SMC (Email Security Protection ) Reporting, Lightning/outSOC Portal, Hosted Infrastructure, Managed Microsoft Defender


Locations

Primary Data Center, Messaging Services, Managed Security Services, Portal Services, Hosted Infrastructure Services



August 27, 2026 7:57PM UTC
RESOLVED

Update 8/27/2026 4:00 PM EDT Closing out this incident. Thank you, SilverSky Support

August 27, 2026 4:24PM UTC
MONITORING

Update 8/27/2026 12:25 PM EDT We have identified an issue with the SOC number 919-228-2559. Going forward please use 470-305-1146. We will be updating the Lightning portal and other documents to reflect this new number. Thank you, SilverSky Support

August 27, 2026 1:59PM UTC
MONITORING

Update 8/27/2026 @ 10:00 AM EDT Our maintenance has been completed. We will continue to monitor the call center system and close this out at end of day. Thank you, SilverSky Support

August 27, 2026 12:31PM UTC
MONITORING

Update 8/27/2026 @ 8:30 AM EDT The maintenance has been extended until 9:30 AM. Inbound calls are being handled with some minor issues. Continue to use support@silversky.com if have any issues calling in. Thank you, SilverSky Support

August 27, 2026 10:14AM UTC
INVESTIGATING

Update 6/27/2026 @ 6:15 AM EDT We are currently performing maintenance on our call center phone system. You may see some delays in call answering during this maintenance window. If you are unable to reach us during this maintenance, please open a ticket by sending an email to support@silversky.com. Please listen to the options when you call in as some have changed: Option 1 - SOC Services Option 2 - Firewall and Router Services Option 3- ACSG MSSP Services Option 4 - O365 and Email Protection Services Option 5 - Billing Option 6 - Sales Option 7 - USA.NET Email Services Thank you, SilverSky Support
Service Impact - [CCB 3132] - USDC3 (Richmond) - Core Router Upgrade 17.12.8Planned Maintenance

Description

During this maintenance window we will be upgrading one of our core routers to 17.12.8 within the Richmond datacenter. This maintenance window will only impact "In the Cloud " clients coming back to into our core through a VPN connection. It could also impact any clients who might be running on their backup VPN tunnel. All active IPsec VPN tunnels will be temporarily dropped during device reload for approximately 15-20 minutes. Tunnels are expected to automatically re-establish once the router is fully operational. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Network Management (WAN)


Locations

Managed Security Services


Schedule

August 27, 2026 1:00AM - August 27, 2026 6:00AM UTC


August 27, 2026 6:00AM UTC
UPDATE

The following maintenance (CCB 3132) Core Router Upgrade has completed.

August 27, 2026 1:00AM UTC
UPDATE

The following maintenance (CCB 3132) Core Router Upgrade has started.