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All Systems Operational

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Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Insight Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

SilverSky EPS powered by Checkpoint




Operational

EDR ( Endpoint Protection)




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Intune




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Lightning/outSOC Portal




Operational

Hosted Infrastructure




Operational

Insight Vulnerability Management




Operational

Managed Microsoft Defender




Operational

2

Upcoming Maintenances

3

Incidents Last 30 Days

6

Maintenances Last 30 Days

Scheduled Maintenance

CHN-2828 - SDM Update to Security Template and Quarterly MaintenancePlanned Maintenance

Schedule

April 27, 2026 2:00PM - May 25, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB2831] - USDC1 (Denver) - Core Switch UpgradePlanned Maintenance

Schedule

May 17, 2026 2:00AM - 8:00AM UTC

Components

SilverSky EPS powered by Checkpoint, Archive, Email DLP ( Data Loss Protection), Email Encryption, Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection, SilverSky Mail

Locations

Messaging Services

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be upgrading one of the core switches in the Denver datacenter. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

SilverSky Security Advisory - Managed Microsoft DefenderOperational

Incident Status

Operational


Components

Security Operations Center, Managed Microsoft Defender


Locations

Managed Security Services



May 13, 2026 1:44PM UTC
RESOLVED

Closing out this Security Advisory. Thank you, SilverSky Security Operations Support

May 5, 2026 8:47PM UTC
MONITORING

On May 3rd, 2026, Microsoft Defender detected legitimate Digicert root certificates as "Trojan: Win32/Cerdigent.A!dha". This led to widespread false positive alerts and, at times, removing certificates from Windows. That morning, our SOC received a multitude of these cases across various clients, and support tickets were created to inform those clients who were directly affected. The "Cerdigent.A!dha" detections in Microsoft Defender were the result of Security Intelligence update 1.449.430.0 that was implemented on April 30th, 2026. This issue was rectified by Microsoft implementing Security Intelligence update 1.449.431.0. Required Action: Apply Security Intelligence version 1.449.431.0 and ensure Microsoft Defender is fully updated. Article Reference: Microsoft Defender wrongly flags DigiCert certs as Trojan:Win32/Cerdigent.A!dha Thank you, SilverSky Security Operations Center
Service Impact - [CCB 2824] - USDC1 ( Denver) - SilverSky Mail MaintenancePlanned Maintenance

Description

During this maintenance window we will be upgrading the SilverSky Mail environment within the Denver datacenter. Customers will experience a temporary disruption of 15 - 30 minutes during the maintenance window, For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

SilverSky Mail


Locations

Messaging Services


Schedule

May 9, 2026 3:00AM - May 9, 2026 7:00AM UTC


May 9, 2026 7:00AM UTC
UPDATE

The following Maintenance CCB 2824 (SilverSky Mail Maintenance) has completed.

May 9, 2026 3:00AM UTC
UPDATE

The following Maintenance CCB 2824 (SilverSky Mail Maintenance) has started.