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All Systems Operational

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Security Operations Center




Operational

MDR Monitoring Platform




Operational

EDR ( Endpoint Protection)




Operational

Insight Vulnerability Management




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Fortinet EMS (Endpoint Management Server)




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

SilverSky EPS powered by Checkpoint




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Intune




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Lightning/outSOC Portal




Operational

Hosted Infrastructure




Operational

Managed Microsoft Defender




Operational

3

Upcoming Maintenances

1

Incidents Last 30 Days

10

Maintenances Last 30 Days

Scheduled Maintenance

CHN-2828 - SDM Update to Security Template and Quarterly MaintenancePlanned Maintenance

Schedule

April 27, 2026 2:00PM - May 25, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB 3081] - SDM Update to Security Template and Quarterly Maintenance Q3Planned Maintenance

Schedule

August 5, 2026 12:00AM - September 9, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
Service Impact - [CCB 3067] - USDC3 (Richmond) - Customer Edge Switch Upgrade 10.5(4)Planned Maintenance

Schedule

August 15, 2026 1:00AM - 7:00AM UTC

Components

Network Management (WAN)

Locations

Managed Security Services

Description

During this maintenance window we will be upgrading a Core Customer Edge Swith to 10.5(4) within the Richmond datacenter. Customers will experience an interruption of 15 minutes during the switch reload. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

Service Impact - [CCB 3068] - USDC3 (Richmond)- Core Switch Upgrade 10.5(4)Planned Maintenance

Description

During this maintenance window we will be upgrading one of the Core Switches to 10.5(4) in the Richmond datacenter. Customers will failover to the backup switch and only see a momentary interruption during the maintenance window. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Network Management (WAN)


Locations

Managed Security Services


Schedule

August 8, 2026 1:00AM - August 8, 2026 8:00AM UTC


August 8, 2026 8:00AM UTC
UPDATE

The following maintenance (CCB 3068) Core Switch Upgrade has completed.

August 8, 2026 1:00AM UTC
UPDATE

The following maintenance (CCB 3068) Core Switch Upgrade has started.
Service Impact - [CCB 3097] - USDC3 (Richmond -IOS-XE Upgrade on usdc3-rt-bdr1/2 to 17.15.6 Planned Maintenance

Description

Due to Cisco's Security Advisory Release, we will be performing emergency patching https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-hardening-iosxe-V8NMuMZJ Maintenance will be performed sequentially on each router to minimize impact. This activity may cause brief connectivity blip for internet services and VPN tunnels. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Network Management (WAN)


Locations

Managed Security Services


Schedule

August 7, 2026 12:00AM - August 7, 2026 4:00AM UTC


August 7, 2026 4:00AM UTC
UPDATE

The following maintenance (CCB 3097) Richmond Border Router Patching has completed.

August 7, 2026 12:00AM UTC
UPDATE

The following maintenance (CCB 3097) Richmond Border Router Patching has started.