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Active Incident

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SilverSky - Managed EDR Issue (SentinelOne)Degraded Performance

Incident Status

Degraded Performance

Components

EDR ( Endpoint Protection)

Locations

Managed Security Services


November 9, 2026 7:41PM UTC
INVESTIGATING

Update 11/9/2026 @ 2:40PM EST "SentinelOne access issues are currently being observed by clients after SentinelOne updated their management console. The SilverSky SOC is working with SentinelOne Support to get this resolved as soon as possible. If you have any questions, please call the SOC at 470-305-1146." Thank you, SilverSky
SilverSky - Security Advisory: Fortinet Firmware Updates and Ongoing Security HardeningOperational

Incident Status

Operational

Components

Managed Firewall, Network Management (WAN)

Locations

Managed Security Services


October 22, 2026 3:12PM UTC
INVESTIGATING

Security Advisory: Fortinet Firmware Updates and Ongoing Security Hardening SilverSky is aware of Fortinet's October 21, 2026, announcement regarding upcoming security updates addressing multiple vulnerabilities across FortiOS, FortiManager, FortiAnalyzer, and other Fortinet products. As part of our standard security hardening practices, SilverSky already implements multiple protective measures across our managed Fortinet environments, including trusted host restrictions, local-in policies, restricted administrative access, and additional security controls designed to minimize external exposure and reduce the risk of unauthorized access. These existing safeguards provide important layers of protection and help mitigate the potential risk associated with the vulnerabilities identified by Fortinet. In addition to these existing protections, SilverSky's Security Operations and Device Management teams are reviewing the updated firmware releases and coordinating plans to deploy applicable upgrades across our managed Fortinet environments. Upgrades will be prioritized based on potential exposure and risk, while following our established change management and validation procedures to minimize service disruption. We will continue to monitor Fortinet's security advisories and threat intelligence, evaluate potential exposure, and implement additional mitigation or remediation measures as appropriate. SilverSky remains committed to proactively protecting our customers' environments through ongoing security monitoring, preventative hardening measures, and timely security updates. Reference: Fortinet Security Hardening Announcement – October 21, 2026 https://www.fortinet.com/blog/ciso-collective/fortinet-releases-security-hardening-release-for-multiple-products Thank you, SilverSky Support

Security Operations Center




Operational

MDR Monitoring Platform




Operational

EDR ( Endpoint Protection)




Degraded Performance

Insight Vulnerability Management




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Fortinet EMS (Endpoint Management Server)




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

SilverSky EPS powered by Checkpoint




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Intune




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Lightning/outSOC Portal




Operational

Hosted Infrastructure




Operational

Managed Microsoft Defender




Operational

5

Upcoming Maintenances

5

Incidents Last 30 Days

6

Maintenances Last 30 Days

Scheduled Maintenance

CCB 3316 - SDM Update to Security Template and Quarterly Maintenance Planned Maintenance

Schedule

November 6, 2026 9:00PM - November 16, 2026 5:00AM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Q4 Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com. If you have any questions, please call support at 1-800-234-2175 option 2, option 3. Thank you, SilverSky Support
SilverSky - Insight Scheduled MaintenancePlanned Maintenance

Schedule

November 10, 2026 8:00AM - 10:00AM UTC

Components

Insight Vulnerability Management

Locations

Primary Data Center

Description

CODA will be performing scheduled maintenance on November 10th between 3:00-5:00 AM ET. During this window, the platform will be temporarily unavailable, and you may also see delays in scan results being displayed once service is restored. For any questions or additional assistance, please reach out to us at support@silversky.com. Thank you, SilverSky Support
Service Impact - [CCB 3307] - USDC1 (Denver) - NXOS Switch UpgradePlanned Maintenance

Schedule

November 13, 2026 1:00AM - 5:00AM UTC

Components

Email DLP ( Data Loss Protection), Email Encryption, Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection

Locations

Messaging Services

Description

During this maintenance window we will be upgrading one of the Core NXOS switches to 10.3(10) within the Denver datacenter. During the maintenance window, all email will queue. You will see intermittent access to EPS during the maintenance window. Upon the completion all queued email will be processed. For any additional information during the maintenance please visit the status.io page for status updates - > status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB 3314] - USDC3 (Richmond) - RSA UpgradePlanned Maintenance

Schedule

November 13, 2026 5:00AM - 6:00AM UTC

Components

RSA Tokens (MFA)

Locations

Managed Security Services

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be upgrading the primary and secondary RSA servers to 8.9 Patch 6. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. users will fail back and forth between the servers during the maintenance window. For any additional information during the maintenance please visit the status.io page for status updates - > status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2
Service Impact - [CCB 3309] - USDC1 (Denver) - Core Switch UpgradePlanned Maintenance

Schedule

November 16, 2026 2:00AM - 7:00AM UTC

Components

Email DLP ( Data Loss Protection), Email Encryption, Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection

Locations

Messaging Services

Description

During this maintenance window we will be upgrading one of the Core NXOS switches to 10.3(10) within the Denver datacenter. During the maintenance window, all email will queue. You will see intermittent access to EPS during the maintenance window. Upon the completion all queued email will be processed. For any additional information during the maintenance please visit the status.io page for status updates - > status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

Service Impact - [CCB 3266] - USDC3 (Richmond) - NXOS Switch UpgradePlanned Maintenance

Description

During this maintenance window we will be upgrading a core NXOS switch to V10.5(6) in the Richmond datacenter. A system reload will be performed, and a service interruption is expected to last approximately 15 minutes within the maintenance window. For any additional information during the maintenance please visit the status.io page for status updates - > status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Managed Firewall, Network Management (WAN)


Locations

Managed Security Services


Schedule

November 4, 2026 2:00AM - November 4, 2026 6:00AM UTC


November 4, 2026 6:00AM UTC
UPDATE

The following maintenance CCB 3266 (NXOS Switch Upgrade) has completed.

November 4, 2026 2:00AM UTC
UPDATE

The following maintenance CCB 3266 (NXOS Switch Upgrade) has started.