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Active Incident

Updated a few seconds ago

SilverSky - SMC Managed Security Compliance Reporting IssueDegraded Performance

Incident Status

Degraded Performance

Components

SMC (Managed Security) Reporting

Locations

Portal Services


March 25, 2026 2:13PM UTC
IDENTIFIED

Update 3/25/2026 @ 10:15 AM EDT For clients using the SMC Managed Security PDF report generation for Config and Compliance reporting, you will not be able to print your reports at this time. You are able to run reports and view them online only. The printing module is not available at this time. We expect to have this back up tentatively by April 1, 2026. Thank you, SilverSky Support
SilverSky - SMC EPS ReportingOperational

Incident Status

Operational

Components

SMC (Email Security Protection ) Reporting

Locations

Portal Services


March 24, 2026 8:37PM UTC
IDENTIFIED

Update 3/24/26 @ 4:30PM EDT There is currently an issue with the message reporting database for EPS. Customers may not be able to see results when searching for a message detail in the reporting module. This is only impacting reporting. Message flow is still operational. We will provide and ETA for resolution once we have one. Thank you, SilverSky Support

Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Insight Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

Password Management Utility




Operational

EDR ( Endpoint Protection)




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Mobile Device Management




Operational

Hosted Exchange




Operational

Private Exchange




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Degraded Performance

SMC (Email Security Protection ) Reporting




Operational

Radar Security Portal




Operational

outSOC Portal




Operational

Hosted Infrastructure




Operational

Insight Vulnerability Management




Operational

0

Upcoming Maintenances

5

Incidents Last 30 Days

3

Maintenances Last 30 Days

History (Last 7 days)

No Anticipated Service Impact - [CCB#2744] - Lightning Portal UpdatePlanned Maintenance

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be releasing an update of the Lightning Portal. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Security Operations Center, MDR Monitoring Platform, Managed Firewall, outSOC Portal


Locations

Managed Security Services, Portal Services


Schedule

March 24, 2026 7:00PM - March 24, 2026 7:30PM UTC


March 24, 2026 7:30PM UTC
UPDATE

The following maintenance has completed: CCB 2744, Lightning Portal Update.

March 24, 2026 7:00PM UTC
UPDATE

The following maintenance has started: CCB 2744, Lightning Portal Update.
Email Encryption Outlook Add-in permission errorsOperational

Incident Status

Operational


Components

Email Encryption


Locations

Messaging Services



March 18, 2026 4:17PM UTC
RESOLVED

Client Contacts, Our admins have advised that this issue has been resolved.

March 18, 2026 2:00PM UTC
INVESTIGATING

Client Contacts, We are investigating problems with some customers not being able to install the Email Encryption Outlook Add-In, as it pertains to granting access permissions in the Entra Admin Center. Please rely on our normal email encryption processes as we continue to investigate the outlook add-in.