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All Systems Operational

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Security Operations Center




Operational

MDR Monitoring Platform




Operational

EDR ( Endpoint Protection)




Operational

Insight Vulnerability Management




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Fortinet EMS (Endpoint Management Server)




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

SilverSky EPS powered by Checkpoint




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Intune




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Lightning/outSOC Portal




Operational

Hosted Infrastructure




Operational

Managed Microsoft Defender




Operational

3

Upcoming Maintenances

4

Incidents Last 30 Days

4

Maintenances Last 30 Days

Scheduled Maintenance

CHN-2828 - SDM Update to Security Template and Quarterly MaintenancePlanned Maintenance

Schedule

April 27, 2026 2:00PM - May 25, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
Service Impact - [CCB 3007] - USDC1 Denver) - NXOS Switch UpgradePlanned Maintenance

Schedule

July 22, 2026 2:00AM - 6:00AM UTC

Components

Archive, Email DLP ( Data Loss Protection), Email Encryption, Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection, SilverSky Mail

Locations

Messaging Services

Description

During this maintenance window we will be upgrading one of the Core NXOS switches to 10.3(9) within the Denver datacenter. During the maintenance window, all email will queue. You will see intermittent access to EPS during the maintenance window. Upon the completion all queued email will be processed. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
Service Impact - [CCB 3017] - USDC (Richmond) - Core Router UpgradePlanned Maintenance

Schedule

July 25, 2026 2:00AM - 6:00AM UTC

Components

Network Management (WAN)

Locations

Managed Security Services

Description

During this maintenance window we will be upgrading some core routers to 17.15.5 in the Richmond datacenter. Customers could experience a brief connectivity interruption for internet services and VPN tunnels during the maintenance window. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

SilverSky - Executive Summary ReportingOperational

Incident Status

Operational


Components

SMC (Managed Security) Reporting


Locations

Portal Services



July 16, 2026 12:42PM UTC
RESOLVED

This incident is being closed. Thank you, SilverSky Support

July 15, 2026 5:24PM UTC
MONITORING

All scheduled Executive Summary Reports from last night have been processed. They should be available to you within your SMC Portal. Thank you, SilverSky Support

July 15, 2026 1:28PM UTC
MONITORING

Due to maintenance last night that ran longer than expected, the Executive Summary reports did not run. The data is being processed now, and the reports will be run shortly. We will let you know when they are available, Thank you, SilverSky Support
SilverSky - Executive Summary Reporting IssueOperational

Incident Status

Operational


Components

Managed Firewall, Network Management (WAN)


Locations

Managed Security Services



July 13, 2026 12:41PM UTC
RESOLVED

All reporting has reporting has remained stable. Closing out this incident. Thank You, SilverSky Support

July 10, 2026 5:35PM UTC
MONITORING

Update 7/10/2026 @ 1:15PM EDT All reports have been run and should be available in your SMC Portal. Thank you, SilverSky Support

July 10, 2026 3:00PM UTC
IDENTIFIED

Update 7/10/2026 @ 11:00AM EDT The Executive Summary reports for 7/8 have been rerun. Reports from last night have not been run yet. We will let you know once those reports have been made available. Thank you, SilverSky Support

July 9, 2026 12:51PM UTC
IDENTIFIED

Update 7.9.2026 @ 8:50AM EDT We identified an issue with the Managed Security Executive Summary reports this morning. The root cause has been identified and resolved. We will be rerunning last night's reports this morning. We will send an update once the reports are available. Thank You, SilverSky Support