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Active Incident

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SilverSky - Important Notice: Hosted Exchange Email Platform End of Life – Action RequiredOperational

Incident Status

Operational

Components

Hosted Exchange

Locations

Messaging Services


June 27, 2025 2:29PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 14 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.
SilverSky - Important: TLS/SSL Certificate Update for SentinelOne Platform in AugustOperational

Incident Status

Operational

Components

EDR ( Endpoint Protection)

Locations

Managed Security Services


June 18, 2025 12:15PM UTC
[Identified] Client Contacts, We have received the following information from SentinelOne and would like to share it with you to ensure you're informed and prepared. To maintain the highest standards of security and compatibility, SentinelOne will update its Platform TLS/SSL certificates from DigiCert to Sectigo in August 2025. This update is necessary as the first-generation DigiCert Global Root CA is being deprecated and will soon be distrusted by major browser vendors. What This Means for You For most environments, no action is required. However, if any of the following apply to your environment, please take appropriate steps to prepare: - Use of certificate or CA pinning - Legacy systems that may not automatically trust newer root certificates - Hardcoded certificate validation within APIs or SDKs In these cases, please ensure that Sectigo’s root and intermediate certificates are properly trusted by your systems prior to the update. Additional Information For full details, please refer to SentinelOne’s Knowledge Base article: Upcoming TLS/SSL Certificate Updates. https://usea1-001-mssp.sentinelone.net/docs/en/upcoming-tls-ssl-certificate-updates.html#upcoming-tls-ssl-certificate-updates If you have any questions or need assistance, feel free to reach out to us or open a support ticket. Thank you for your continued trust. SilverSky Security Operations

Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

Password Management Utility




Operational

EDR ( Endpoint Protection)




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Mobile Device Management




Operational

Hosted Exchange




Operational

Private Exchange




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Radar Security Portal




Operational

outSOC Portal




Operational

Hosted Infrastructure




Operational

0

Upcoming Maintenances

5

Incidents Last 30 Days

4

Maintenances Last 30 Days

History (Last 7 days)

SilverSky - Security Advisory - Enhanced Vigilance Against Vishing AttacksOperational

Incident Status

Operational


Components

Security Operations Center, MDR Monitoring Platform, Managed Firewall, Network Management (WAN), Vulnerability Management, RSA Tokens (MFA), Managed DUO, Password Management Utility, EDR ( Endpoint Protection), Archive, Email DLP ( Data Loss Protection), Email Encryption, Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection, Mobile Device Management, Hosted Exchange, Private Exchange, Sharepoint, O365, SilverSky Mail, Mimecast, Knowbe4, SMC (Security Management Portal), SMC (Managed Security) Reporting, SMC (Email Security Protection ) Reporting, Radar Security Portal, outSOC Portal, Hosted Infrastructure


Locations

Messaging Services, Managed Security Services, Portal Services, Hosted Infrastructure Services



July 1, 2025 1:34PM UTC
[Resolved] Closing out this Security Advisory. Thank you, SilverSky Security Operations

June 13, 2025 1:23PM UTC
[Identified] Client Contacts, We wish to inform you about a recent cybersecurity threat identified by Google Threat Intelligence Group (GTIG). Cybercriminals, tracked as UNC6040, have been targeting organizations by impersonating IT support and tricking employees into downloading malicious software. This campaign primarily affects businesses in hospitality, retail, education, and other sectors. Key Points: • Nature of the Threat: Attackers impersonate IT support and trick employees into downloading a tainted version of Salesforce Data Loader. • Impact: The malicious software grants attackers significant capabilities to access, query, and exfiltrate sensitive information from compromised Salesforce environments. • Preventive Measures: Educate employees on the dangers of phishing and its variants (vishing, smishing, quishing). No vulnerabilities inherent to Salesforce were found or used in this campaign. We strongly recommend enhancing your cybersecurity awareness programs and ensuring all employees are vigilant against such threats. SilverSky remains committed to providing robust security solutions and support to safeguard your business. For further assistance or inquiries, please contact our support team. Sincerely, SilverSky Security Team
Service Impact - CHN-2046 - USDC1 (Denver) FortiGate Device MigrationPlanned Maintenance

Description

During this maintenance window we will be replacing the FortiGate Devices in the Denver datacenter. Impact to services provided by SilverSky should be minimal as the devices will be failed over to the secondaries before being replaced. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Security Operations Center, Archive, Hosted Infrastructure


Locations

Messaging Services, Managed Security Services, Hosted Infrastructure Services


Schedule

June 26, 2025 3:00AM - June 26, 2025 9:00AM UTC


June 26, 2025 9:00AM UTC
[Update] The following maintenance has ended: Service Impact - CHN-2046 - USDC1 (Denver) FortiGate Device Migration

June 26, 2025 3:00AM UTC
[Update] The following maintenance has started: Service Impact - CHN-2046 - USDC1 (Denver) FortiGate Device Migration