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Active Incident

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SilverSky - FortiClient Vulnerability AdvisoryOperational

Incident Status

Operational

Components

Managed Firewall, Network Management (WAN)

Locations

Managed Security Services


November 19, 2025 2:21PM UTC
MONITORING

Customer Advisory: Fortinet has released information regarding high vulnerabilities for the FortiClient. Please review the following publications and update clients that are vulnerable. https://fortiguard.fortinet.com/psirt/FG-IR-25-112 https://fortiguard.fortinet.com/psirt/FG-IR-25-125 FortiClient Download: https://www.fortinet.com/support/product-downloads Thank you, SilverSky Support

Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Insight Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

Password Management Utility




Operational

EDR ( Endpoint Protection)




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Mobile Device Management




Operational

Hosted Exchange




Operational

Private Exchange




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Radar Security Portal




Operational

outSOC Portal




Operational

Hosted Infrastructure




Operational

Insight Vulnerability Management




Operational

1

Upcoming Maintenances

6

Incidents Last 30 Days

6

Maintenances Last 30 Days

Scheduled Maintenance

Service Impact - [CCB 2522] - USDC3 (Richmond) - IOS-XE Upgrade on usdc3-rt-cer1a/1b to 17.9.8Planned Maintenance

Schedule

December 2, 2025 2:00AM - 6:00AM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

During this maintenance window we will be "Upgrading usdc3-rt-cer1a/1b to 17.9.8 " within the Richmond datacenter. In the Cloud Managed Firewall clients will experience 15 minutes of service interruption. All active IPsec VPN tunnels will be temporarily dropped during device reload for approximately 15-20 minutes. Tunnels are expected to automatically re-establish once the router is fully operational. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

SilverSky Security Advisory - Fortinet FortiWeb -FG-IR-25-910Operational

Incident Status

Operational


Components

Managed Firewall


Locations

Managed Security Services



November 20, 2025 7:25PM UTC
RESOLVED

This incident is being closed out. Any impacted clients have already been contacted directly. Thank you, SilverSky Support

November 14, 2025 7:16PM UTC
IDENTIFIED

This is an informational notice regarding a newly disclosed vulnerability impacting FortiWeb Web Application Firewalls: https://fortiguard.fortinet.com/psirt/FG-IR-25-910 The SilverSky Support Team will be immediately performing upgrades to patch all FortiWeb Web Application Firewalls. Please reach out to our support team for any questions. Thank you, SilverSky Support
** No Anticipated Service Impact** - [CCB 2502] - USDC3 (Richmond) - IOS-XR upgrade usdc3-rt-mpls1/2 to version 24.4.2Planned Maintenance

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be performing an IOS-XR upgrade on usdc3-rt-mpls1/2 to version 24.4.2 in the Richmond datacenter. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Network Management (WAN)


Locations

Managed Security Services


Schedule

November 20, 2025 2:00AM - November 20, 2025 8:00AM UTC


November 20, 2025 8:00AM UTC
UPDATE

The following maintenance has ended: [CCB 2502] - USDC3 (Richmond) - IOS-XR upgrade usdc3-rt-mpls1/2 to version 24.4.2

November 20, 2025 2:00AM UTC
UPDATE

The following maintenance has started: [CCB 2502] - USDC3 (Richmond) - IOS-XR upgrade usdc3-rt-mpls1/2 to version 24.4.2
SilverSky - Cloudflare OutageOperational

Incident Status

Operational


Components

Security Operations Center, MDR Monitoring Platform, Managed Firewall, Network Management (WAN), Insight Vulnerability Management, RSA Tokens (MFA), Managed DUO, Password Management Utility, EDR ( Endpoint Protection), Archive, Email DLP ( Data Loss Protection), Email Encryption, Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection, Mobile Device Management, Hosted Exchange, Private Exchange, Sharepoint, O365, SilverSky Mail, Mimecast, Knowbe4, SMC (Security Management Portal), SMC (Managed Security) Reporting, SMC (Email Security Protection ) Reporting, Radar Security Portal, outSOC Portal, Hosted Infrastructure


Locations

Messaging Services, Managed Security Services, Portal Services, Hosted Infrastructure Services



November 19, 2025 2:01PM UTC
RESOLVED

Closing this incident. Thank you, SilverSky Support

November 18, 2025 6:09PM UTC
MONITORING

This is the latest update from Cloudflare: Update - "Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network." "Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. At this point, it is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. We will provide a final update once our investigation is complete." SilverSky will continue to monitor and keep this open until the end of business today. Thank You, SilverSky Support

November 18, 2025 4:28PM UTC
MONITORING

For SilverSky clients using our Insight Vulnerability Management service, we just received this update from our vendor: Cloudflare outage reported earlier today has been resolved. Throughout the incident, CODA infrastructure remained healthy. However, some users may have experienced intermittent issues such as delayed responses, timeouts, or temporary unavailability when accessing the platform. If you still notice any unusual behavior or require assistance, please feel free to reach out. Thank you for your patience and understanding. Best regards,

November 18, 2025 2:42PM UTC
MONITORING

For Clients using SilverSky's Insight Service, we did receive this update from the vendor regarding the Cloudflare outage: We would like to inform you that Cloudflare is currently experiencing a global service outage. Since several of our public-facing services are delivered through Cloudflare, you may encounter intermittent issues such as delayed responses, timeouts, or temporary unavailability when accessing the platform. We are actively monitoring the situation and engaged Cloudflare in restoring the services. Updates will follow as Cloudflare progresses with their remediation. Thank you for your understanding and let us know if you need any additional information. Best regards,

November 18, 2025 2:31PM UTC
MONITORING

Client Contacts, Cloudflare is currently experiencing issues that may result in issues accessing website that use Cloudflare technologies. This is outside of Silversky's ability to mitigate. You can check the status at the following link. https://www.cloudflarestatus.com/ Thank you, SilverSky Support
SilverSky Ticketing system delaysDegraded Performance

Incident Status

Degraded Performance


Components

Security Operations Center, MDR Monitoring Platform, Managed Firewall, Network Management (WAN), Insight Vulnerability Management, RSA Tokens (MFA), Managed DUO, Password Management Utility, EDR ( Endpoint Protection), Archive, Email DLP ( Data Loss Protection), Email Encryption, Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection, Mobile Device Management, Hosted Exchange, Private Exchange, Sharepoint, O365, SilverSky Mail, Mimecast, Knowbe4, SMC (Security Management Portal), SMC (Managed Security) Reporting, SMC (Email Security Protection ) Reporting, Radar Security Portal, outSOC Portal, Hosted Infrastructure


Locations

Messaging Services, Managed Security Services, Portal Services, Hosted Infrastructure Services



November 18, 2025 2:07PM UTC
RESOLVED

Ticketing issue has been resolved.

November 17, 2025 4:15PM UTC
MONITORING

Customer Contact, The support ticket system processing blocker has been removed/resolved. We will be continuing to process the backlog of ticket submissions and monitoring the system. Thank you for your continued patience.

November 17, 2025 3:48PM UTC
INVESTIGATING

Customer Contacts, SilverSky is currently investigating an issue with our support ticketing system. Tickets submitted via supportdb@silversky.com since Friday, were impacted, which may result in delayed response times. As an alternative, you may submit support tickets via SMC or contact the support desk via phone.