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Active Incident

Updated a few seconds ago

SilverSky - Ticket SubmissionOperational

Incident Status

Operational

Components

SMC (Security Management Portal)

Locations

Portal Services


June 10, 2026 3:01PM UTC
IDENTIFIED

Update 6/10/2026 @ 11:00 am EDT Please submit all new tickets through the Halo Portal instead of SMC. All users who have Change Control Authority have been sent a Welcome Email to login to the new portal. If you submit your tickets through SMC there could be a delay in processing the ticket. If you did not receive the Welcome email for the new portal, you can also use support@silversky.com or supportdb@ silversky.com for ticket submission. Thank you, SilverSky Support

Security Operations Center




Operational

MDR Monitoring Platform




Operational

EDR ( Endpoint Protection)




Operational

Insight Vulnerability Management




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Fortinet EMS (Endpoint Management Server)




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

SilverSky EPS powered by Checkpoint




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Intune




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Lightning/outSOC Portal




Operational

Hosted Infrastructure




Operational

Managed Microsoft Defender




Operational

4

Upcoming Maintenances

3

Incidents Last 30 Days

4

Maintenances Last 30 Days

Scheduled Maintenance

CHN-2828 - SDM Update to Security Template and Quarterly MaintenancePlanned Maintenance

Schedule

April 27, 2026 2:00PM - May 25, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB 2935) - USDC1 (Denver) - Core Router UpgradePlanned Maintenance

Schedule

June 22, 2026 2:00AM - 6:00AM UTC

Components

Network Management (WAN)

Locations

Managed Security Services

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be upgrading the Core backup router for the clients using Windstream within our Denver datacenter. This is the Windstream customer backup path router. As long as no customers are currently using it as primary there will be no impact While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB 2936] - USDC1 (Denver) - Core Switch UpgradePlanned Maintenance

Schedule

June 24, 2026 2:00AM - 6:00AM UTC

Components

Network Management (WAN)

Locations

Managed Security Services

Description

During this maintenance window we will be upgrading the IOS on one of the Core Switches within the Denver datacenter. Impact will be 10 – 15 mins, until the connectivity is back during the failover between the devices as this unit acting as HA pair. For any additional information during the maintenance please visit the status.io page for status updates - > status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB 2942] - Denver and Richmond - Aurba ClearPass UpgradePlanned Maintenance

Schedule

June 30, 2026 2:00AM - 7:00AM UTC

Components

Managed Firewall, Network Management (WAN)

Locations

Managed Security Services

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** We will be upgrading our TACACS authentication appliances. You may experience login failures to networking devices during the maintenance window. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

Service Impact - [CCB 2912] - USDC3 (Richmond) - Core Router UpgradePlanned Maintenance

Description

During this maintenance window we will be upgrading one of core routers within the Richmond datacenter. All active IPsec VPN tunnels will be temporarily dropped during device reload for approximately 15-20 minutes. Tunnels are expected to automatically re-establish once the router is fully operational. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Managed Firewall


Locations

Managed Security Services


Schedule

June 15, 2026 2:00AM - June 15, 2026 6:00AM UTC


June 15, 2026 6:00AM UTC
UPDATE

The following maintenance CCB# 2912 (Core Router Upgrade) has completed.

June 15, 2026 2:00AM UTC
UPDATE

The following maintenance CCB# 2912 (Core Router Upgrade) has started.