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SilverSky Security Advisory - Fortinet FG-IR-25-647Operational

Incident Status

Operational

Components

Managed Firewall

Locations

Managed Security Services


December 9, 2025 8:45PM UTC
INVESTIGATING

Informational notice regarding a newly disclosed Critical Fortinet Vulnerability. https://fortiguard.fortinet.com/psirt/FG-IR-25-647 The information provided has been reviewed by our support teams. We are working to check the configuration of managed firewalls to confirm if we have firewalls that are configured to allow FortiCloud SSH Logins. By default this configuration is disabled. We will be reaching out to customers to customers who are susceptible to this vulnerability to either upgrade immediately or disable FortiCloud SSO until the firewall is upgraded. Thank You, SilverSky Support

Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Insight Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

Password Management Utility




Operational

EDR ( Endpoint Protection)




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Mobile Device Management




Operational

Hosted Exchange




Operational

Private Exchange




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Radar Security Portal




Operational

outSOC Portal




Operational

Hosted Infrastructure




Operational

Insight Vulnerability Management




Operational

1

Upcoming Maintenances

6

Incidents Last 30 Days

5

Maintenances Last 30 Days

Scheduled Maintenance

Rescheduled Maintenance- [CCB2538] - USDC1 (Denver) - Email Encryption Service Updates Planned Maintenance

Schedule

December 16, 2025 2:00AM - 4:00AM UTC

Components

Email Encryption

Locations

Messaging Services

Description

We are Rescheduling the Email Encryption Updates that were scheduled for 12/10 @ 9:00 EST to 12/15 @ 9:00EST. During this maintenance window we will be releasing the Email Encryption Onyx release. The Email Encryption system, including the Email Encryption UI, will be down for 30-60 minutes for the upgrade. Email Encryption SMC Administrators will be receiving a notification later this week highlighting the updates. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

SilverSky - SMC Executive Summary ReportingOperational

Incident Status

Operational


Components

SMC (Managed Security) Reporting


Locations

Portal Services



December 11, 2025 4:20PM UTC
RESOLVED

All reports have been successfully generated.

December 11, 2025 2:24PM UTC
INVESTIGATING

Update 12/11/2025 @ 9:15am EST The Executive Summary reports that ran last night are showing no data. Our Operations team is working on the issue. We expect to rerun all reports this morning. Thank you, SilverSky Support
No Anticipated Service Impact - [CCB2549] - USDC3 (Richmond )- Upgrade NCS540x to 24.4.2Planned Maintenance

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be upgrading NCS540x to 24.4.2 in the Richmond datacenter. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Managed Firewall, Network Management (WAN)


Locations

Managed Security Services


Schedule

December 11, 2025 3:00AM - December 11, 2025 10:00AM UTC


December 11, 2025 10:00AM UTC
UPDATE

The following maintenance CCB2549 has completed: Upgrade NCS540x to 24.4.2.

December 11, 2025 3:00AM UTC
UPDATE

The following maintenance CCB2549 has started: Upgrade NCS540x to 24.4.2.
No Anticipated Service Impact - [CCB2548] - USDC1 (Denver) - IOS-XE upgrade on usdc1-rt-cer1a[b] IOS Upgrade to 17.9.8Planned Maintenance

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be upgrading usdc1-rt-cer1a/b to 17.9.8 in the Denver datacenter. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Managed Firewall, Network Management (WAN)


Locations

Managed Security Services


Schedule

December 11, 2025 2:00AM - December 11, 2025 6:00AM UTC


December 11, 2025 6:00AM UTC
UPDATE

The following maintenance CCB2548 has completed: IOS-XE upgrade on usdc1-rt-cer1a[b] to 17.9.8.

December 11, 2025 2:00AM UTC
UPDATE

The following maintenance CCB2548 has started: IOS-XE upgrade on usdc1-rt-cer1a[b] to 17.9.8.
Service Impact - [ECCB2539] - USDC3 (Richmond) - ITC Infrastructure ConsolidationPlanned Maintenance

Description

During this maintenance window we will be: Consolidating the ITC firewalls within the Richmond datacenter. Customers will experience intermittent downtime as the networking configuration is applied. SilverSky will be performing maintenances Wednesday 12/3 and Thursday 12/4 between 9:00 PM and 2:00 AM. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Managed Firewall, Network Management (WAN)


Locations

Managed Security Services


Schedule

December 4, 2025 2:00AM - December 6, 2025 7:00AM UTC


December 6, 2025 7:00AM UTC
UPDATE

The following Maintenance has ended: ECCB 2539 - ITC Infrastructure Consolidation.

December 4, 2025 2:00AM UTC
UPDATE

The following Maintenance has started: ECCB 2539 - ITC Infrastructure Consolidation.