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All Systems Operational

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Security Operations Center




Operational

MDR Monitoring Platform




Operational

EDR ( Endpoint Protection)




Operational

Insight Vulnerability Management




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Fortinet EMS (Endpoint Management Server)




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

SilverSky EPS powered by Checkpoint




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Intune




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Lightning/outSOC Portal




Operational

Hosted Infrastructure




Operational

Managed Microsoft Defender




Operational

2

Upcoming Maintenances

5

Incidents Last 30 Days

6

Maintenances Last 30 Days

Scheduled Maintenance

CHN-2828 - SDM Update to Security Template and Quarterly MaintenancePlanned Maintenance

Schedule

April 27, 2026 2:00PM - May 25, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB 3081] - SDM Update to Security Template and Quarterly Maintenance Q3Planned Maintenance

Schedule

August 5, 2026 12:00AM - September 9, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

SilverSky - Inbound Support callsOperational

Incident Status

Operational


Components

Security Operations Center, MDR Monitoring Platform, EDR ( Endpoint Protection), Insight Vulnerability Management, Managed Firewall, Network Management (WAN), Fortinet EMS (Endpoint Management Server), RSA Tokens (MFA), Managed DUO, SilverSky EPS powered by Checkpoint, Archive, Email DLP ( Data Loss Protection), Email Encryption, Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection, Intune, Sharepoint, O365, SilverSky Mail, Mimecast, Knowbe4, SMC (Security Management Portal), SMC (Managed Security) Reporting, SMC (Email Security Protection ) Reporting, Lightning/outSOC Portal, Hosted Infrastructure, Managed Microsoft Defender


Locations

Primary Data Center, Messaging Services, Managed Security Services, Portal Services, Hosted Infrastructure Services



September 21, 2026 7:08PM UTC
RESOLVED

Update 9/21/2026 @ 3:10PM EDT This issue has been resolved. Thank you, SilverSky Support

September 21, 2026 5:45PM UTC
MONITORING

Update 9/21/2026 1:45PM EDT The call center inbound calls are working again. We will keep this in a monitoring status as we wait for updates from our vendor. If there are any issues getting through, please go ahead and send us your ticket through the portals or by sending an email to support@silversky.com. Thank you, SilverSky Support

September 21, 2026 2:27PM UTC
INVESTIGATING

Update 9/21/26 @ 10:25 AM EDT We are having an issue with inbound support calls. Our vendor has identified an issue and is working to get it resolved. Until further notice, please open your support issue with us through the Halo, SMC or Lightning portals or send an email to support@silversky.com Thank you, SilverSky Support
Service Impact - [CCB 3156] - USDC3 (Richmond) -Troubleshooting Session with CiscoPlanned Maintenance

Description

During this maintenance window we will be conducting an investigation/troubleshooting session with a CISCO technician during this window. We will continue investigating the Virtual Port Channel (vPC) issue with Cisco in the Richmond datacenter. Please note that services are expected to experience degradation, up to and including a complete outage, for the duration of the maintenance window. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2


Components

Network Management (WAN)


Locations

Managed Security Services


Schedule

September 19, 2026 2:00AM - September 19, 2026 8:00AM UTC


September 19, 2026 8:00AM UTC
UPDATE

The following maintenance (CCB 3156) Cisco Troubleshooting session has completed.

September 19, 2026 2:00AM UTC
UPDATE

The following maintenance (CCB 3156) Cisco Troubleshooting session has started.
No Anticipated Service Impact - [CCB 3169 - USDC1 (Richmond) - Core Switch Upgrade Denver DatacenterPlanned Maintenance

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be upgrading one of core switches in the Denver datacenter. This switch impacts our backup Windstream circuit into the Denver datacenter. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2


Components

Network Management (WAN)


Locations

Managed Security Services


Schedule

September 17, 2026 6:00AM - September 17, 2026 9:00AM UTC


September 17, 2026 9:00AM UTC
UPDATE

The following maintenance (CCB 3169) Core Switch Upgrade has completed.

September 17, 2026 6:00AM UTC
UPDATE

The following maintenance (CCB 3169) Core Switch Upgrade has started.