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Active Incident

Updated a few seconds ago

SilverSky - Security Operations Center: Notice to CustomersOperational

Incident Status

Operational

Components

Security Operations Center, MDR Monitoring Platform, Managed Firewall, EDR ( Endpoint Protection)

Locations

Managed Security Services


September 27, 2024 5:28PM UTC
[Monitoring] Security Operations Center: Notice to Customers Due to the ongoing impacts of hurricane Helene, the SOC is experiencing higher-than-usual call volumes. As a result, wait times may be longer than normal. We are working diligently to assist our customers as quickly as possible. We appreciate your patience and understanding during this time and encourage you to create a Support Ticket or send an email to supportdb@silversky.com if you need assistance. SilverSky Security Operations Center
SilverSky - Fortinet Azure LeakOperational

Incident Status

Operational

Components

Managed Firewall

Locations

Managed Security Services


September 13, 2024 5:58PM UTC
[Monitoring] On the morning of September 13th, SilverSky was informed that Fortinet has confirmed a data breach within their corporate systems. Early reports suggest that the breach affected a corporate SharePoint file share, exposing a small number of Fortinet clients. At this time, it appears the impacted customers are primarily located in the Asia-Pacific region. As a key partner of Fortinet and given that many of our clients use Fortinet products to secure their networks, we are treating this breach with the utmost seriousness. However, SilverSky does not store any sensitive customer data on Fortinet's corporate systems, and there is currently no indication that any of our clients' information is at risk. We will continue to monitor the situation closely and provide updates should we learn anything that could affect our customer base. https://www.fortinet.com/blog/business-and-technology/notice-of-recent-security-incident Thank you, SilverSky Support

Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

Password Management Utility




Operational

EDR ( Endpoint Protection)




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Mobile Device Management




Operational

Hosted Exchange




Operational

Private Exchange




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Radar Security Portal




Operational

outSOC Portal




Operational

Hosted Infrastructure




Operational

1

Upcoming Maintenances

5

Incidents Last 30 Days

3

Maintenances Last 30 Days

Scheduled Maintenance

INFO - No Anticipated Service Impact - CHN 1238 - USDC2 (Jersey City) Cisco Nexus UpgradesPlanned Maintenance

Schedule

October 26, 2024 12:00AM - 8:00AM UTC

Components

Managed Firewall, Network Management (WAN), Archive, Hosted Exchange, Radar Security Portal

Locations

Messaging Services, Managed Security Services, Portal Services

Description

** This posting is informational. During this maintenance we will be failing over to the redundant devices. We do not anticipate any impact to services provided by SilverSky. ** During this maintenance window we will be updating the NXOS on the Cisco Nexus devices in the Jersey City datacenter. While this work is being performed, we will be using zero downtime as the devices are redundant. We do not anticipate any impact to services being provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

INFO - Select Service Impact - CHN-1241 - USDC2 (Jersey City) ITC Network Device MaintenancePlanned Maintenance

Description

** This posting is informational for customers who did not receive a direct e-mail notification from SilverSky Support. ** SilverSky will be performing maintenance of ITC network devices in the Jersey City datacenter. During this maintenance, we will be updating the Fortinet network devices. While this work is being performed, customers will experience a disconnect of service for about 10-15 minutes as the devices are rebooted. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Managed Firewall, Network Management (WAN)


Locations

Managed Security Services


Schedule

October 3, 2024 3:00AM - October 3, 2024 5:00AM UTC


October 3, 2024 5:00AM UTC
[Update] Scheduled Maintenance Notification from SilverSky Services Status - INFO - Select Service Impact - CHN-1241 - USDC2 (Jersey City) ITC Network Device Maintenance

October 3, 2024 3:00AM UTC
[Update] Scheduled Maintenance Notification from SilverSky Services Status - INFO - Select Service Impact - CHN-1241 - USDC2 (Jersey City) ITC Network Device Maintenance