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All Systems Operational

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Security Operations Center




Operational

MDR Monitoring Platform




Operational

EDR ( Endpoint Protection)




Operational

Insight Vulnerability Management




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Fortinet EMS (Endpoint Management Server)




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

SilverSky EPS powered by Checkpoint




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Intune




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Lightning/outSOC Portal




Operational

Hosted Infrastructure




Operational

Managed Microsoft Defender




Operational

3

Upcoming Maintenances

4

Incidents Last 30 Days

5

Maintenances Last 30 Days

Scheduled Maintenance

CHN-2828 - SDM Update to Security Template and Quarterly MaintenancePlanned Maintenance

Schedule

April 27, 2026 2:00PM - May 25, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB 3081] - SDM Update to Security Template and Quarterly Maintenance Q3Planned Maintenance

Schedule

August 5, 2026 12:00AM - September 9, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB 3169 - USDC1 (Richmond) - Core Switch Upgrade Denver DatacenterPlanned Maintenance

Schedule

September 17, 2026 6:00AM - 9:00AM UTC

Components

Network Management (WAN)

Locations

Managed Security Services

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be upgrading one of core switches in the Denver datacenter. This switch impacts our backup Windstream circuit into the Denver datacenter. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2

History (Last 7 days)

SilverSky - EPS Reporting in SMC DelayDegraded Performance

Incident Status

Degraded Performance


Components

SMC (Email Security Protection ) Reporting


Locations

Portal Services



September 9, 2026 7:29PM UTC
RESOLVED

update 9/9/2026 @ 3:30pm EDT All EPS data should be caught up and available in the SMC Portal. Thank you, SilverSky Support

September 9, 2026 4:57PM UTC
IDENTIFIED

Update 9/9/2026 @ 1:00pm EDT The hardware issue has been resolved. We are in the process of reloading the data. We will let you know once all data has been restored. Thank you, SilverSky Support

September 9, 2026 2:16PM UTC
IDENTIFIED

Update 9/9/2026 @ 10:15 AM EDT We have identified an issue with EPS reporting not being current in the SMC. We have identified a hardware issue that we are working to resolve. Until this issue is resolved, EPS reporting will remain delayed. Thank you, SilverSky Support
SilverSky - SMC SSO Login IssuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

SMC (Security Management Portal)


Locations

Portal Services



September 9, 2026 4:54PM UTC
RESOLVED

Closing this incident. Thank you, SilverSky Support

September 9, 2026 4:13PM UTC
MONITORING

Update 9/9/2026 @ 12:10PM EDT This issue has been resolved. Clients using SSO should be able to login now. Thank you, SilverSky Support

September 9, 2026 3:33PM UTC
IDENTIFIED

Update 9/9/2026 @ 11:30 AM EDT Our developers are continuing to work on this issue. They have identified the root cause and expect to have this resolved within 30 minutes. We will send an update once it is resolved. Thank you, SilverSky Support

September 9, 2026 2:26PM UTC
INVESTIGATING

Update 9/9/2026 @ 10:25AM EDT We are currently investigating reports of users experiencing issues accessing SMC via Single Sign-On (SSO) at https://cloud.postoffice.net. Our engineering team has escalated the issue to the appropriate specialists and is actively working to identify the root cause and restore normal service. We will continue to provide updates as additional information becomes available. Status: Investigating Impact: Some users may be unable to access SMC using SSO authentication. We apologize for any inconvenience and appreciate your patience. Next Update: As soon as more information becomes available. Thank you, SilverSky Support
No Anticipated Service Impact - [CCB 3151] - USDC3 (Richmond) - RSA UpgradePlanned Maintenance

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be upgrading the primary and secondary RSA servers. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. users will fail back and forth between the servers during the maintenance window. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2


Components

Managed Firewall, RSA Tokens (MFA)


Locations

Managed Security Services


Schedule

September 8, 2026 8:00AM - September 8, 2026 10:00AM UTC


September 8, 2026 10:00AM UTC
UPDATE

The following maintenance (CCB 3151) RSA Upgrade has completed.

September 8, 2026 8:00AM UTC
UPDATE

The following maintenance (CCB 3151) RSA Upgrade has started.