Header Image
Active Incident

Updated a few seconds ago

Emails are not flowing - Issue with SEPPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Social Engineering Protection

Locations

Messaging Services


January 14, 2026 4:23PM UTC
IDENTIFIED

Update 1/14/26 @ 11:30 am EST SEP database population is 95% complete. Once finished Silversky will run validation testing before enabling full mail processing. Thank you, SilverSky Support

January 12, 2026 4:36PM UTC
IDENTIFIED

Update 1/12/26 @ 11:40am EST The SEP servers have been recovered. The analytical database is currently being loaded with historical log data. This process is currently about 33% complete. Thank you, SilverSky Support

January 9, 2026 4:38PM UTC
IDENTIFIED

Update 1/9/2026 @ 11:30am EST The SEP servers have been recovered. The analytical database is currently being loaded with historical log data. This process is expected to take 2-3 days. Thank you, SilverSky Support

January 8, 2026 3:27PM UTC
IDENTIFIED

Update 1/8/2026 @ 10:30 am EST Admins are still working to recover SEP. The underlining analytic database is currently being repaired/rebuilt. SEP is currently bypassed to ensure timely delivery of email messages. Thank you, SilverSky Support

January 7, 2026 2:11PM UTC
INVESTIGATING

An unexpected issue caused Social Engineering Protection (SEP) to go down. Admins are still investigating an ongoing issue with Social Engineering Protection (SEP) and as part of troubleshooting we have bypassed SEP. All queued mail has been processed. The current customer impact is that you would not see the banners for which the SEP process injects into inbound external messages.

January 7, 2026 1:18PM UTC
INVESTIGATING

We are investigating an ongoing issue with Social Engineering Protection (SEP) and as part of troubleshooting we have bypassed SEP. All queued mail has been processed, but SEP remains bypassed.

January 7, 2026 1:03PM UTC
INVESTIGATING

Silversky Admins are investigating an ongoing issue with Social Engineering Protection (SEP) and as part of troubleshooting we are globally bypassing SEP.

January 7, 2026 12:06PM UTC
INVESTIGATING

SilverSky is looking into an a Social Engineering Protection issue that is intermittently impacting inbound mail flow.

Security Operations Center




Operational


MDR Monitoring Platform




Operational


Managed Firewall




Operational


Network Management (WAN)




Operational


Insight Vulnerability Management




Operational


RSA Tokens (MFA)




Operational


Managed DUO




Operational


Password Management Utility




Operational


EDR ( Endpoint Protection)




Operational


Archive




Operational


Email DLP ( Data Loss Protection)




Operational


Email Encryption




Operational


Email (Spam/AV)




Operational


Social Engineering Protection




Partial Service Disruption


Targeted Attack Protection




Operational


Mobile Device Management




Operational


Hosted Exchange




Operational


Private Exchange




Operational


Sharepoint




Operational


O365




Operational


SilverSky Mail




Operational


Mimecast




Operational


Knowbe4




Operational


SMC (Security Management Portal)




Operational


SMC (Managed Security) Reporting




Operational


SMC (Email Security Protection ) Reporting




Operational


Radar Security Portal




Operational


outSOC Portal




Operational


Hosted Infrastructure




Operational


Insight Vulnerability Management




Operational


1

Upcoming Maintenances

2

Incidents Last 30 Days

2

Maintenances Last 30 Days

Scheduled Maintenance

Canceled - Service Impact - CCB2538 - USDC1 (Denver) - Email Encryption Service Updates Planned Maintenance

Schedule

December 16, 2025 2:00AM - 4:00AM UTC

Components

Email Encryption

Locations

Messaging Services

Description

This maintenance will not take place this evening. It will be rescheduled for later date in January. During this maintenance window we will be releasing the Email Encryption Onyx release. The Email Encryption system, including the Email Encryption UI, will be down for 30-60 minutes for the upgrade. Email Encryption SMC Administrators will be receiving a notification later this week highlighting the updates. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

No Anticipated Service Impact - [CCB2594] - USDC3 (Richmond) - Modifying Static Route MaintenancePlanned Maintenance

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be Modifying Static Routes in the Richmond datacenter. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Managed Firewall


Locations

Managed Security Services


Schedule

January 14, 2026 2:00AM - January 14, 2026 3:00AM UTC


January 14, 2026 3:00AM UTC
UPDATE

The following maintenance CCB 2594 has completed.

January 14, 2026 2:00AM UTC
UPDATE

The following maintenance CCB 2594 has started.