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Active Incident and Maintenance

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SilverSky - Security Advisory - SentinelOneOperational

Incident Status

Operational

Components

EDR ( Endpoint Protection)

Locations

Managed Security Services


June 23, 2026 3:36PM UTC
IDENTIFIED

Scheduled Action: SentinelOne Site Token Reset SilverSky will begin resetting SentinelOne site tokens outside of standard EST business hours, with an estimated start time of 6:00 AM EST on Wednesday, June 24th. Your environment will continue to be fully protected by SilverSky throughout this process. This action is being taken in response to a recently disclosed security incident involving Klue, a third-party vendor used by SentinelOne. SentinelOne has confirmed that while their core systems, cloud infrastructure, and production environments were not impacted, certain site tokens—including those associated with customer environments—may have been exposed. As a precaution, we are proactively rotating site tokens to mitigate any potential risk. While an exposed site token does not allow modification of existing protected endpoints, it could allow unauthorized endpoint registration and visibility into agent metadata. Key Notes: This is not a SilverSky-related issue and was not caused by SilverSky No disruption to existing endpoint protection is expected Any internal automated workflows, scripts, or deployments using old tokens may require updates after rotation If you experience any issues following the token reset, please contact SilverSky Support immediately so we can assist with remediation. Thank You, SilverSky Security Operations Team
SilverSky - Security Advisory - FortiBleed Campaign NotificationOperational

Incident Status

Operational

Components

Managed Firewall, Network Management (WAN)

Locations

Managed Security Services


June 22, 2026 4:02PM UTC
MONITORING

Update 6/22/2026 @ 11:45 AM EDT FortiBleed Campaign Notification SilverSky has sent out an email notification providing information around the FortiBleed Campaign. We would like to reassure you that our Device Management Team has taken all possible precautions to prevent any attempts at a compromise. Devices are promptly updated to patched revisions MFA is used for device management access SilverSky passwords are rotated regularly Device management is restricted to SilverSky trusted IP addresses Audit logs are reviewed for anomalous authentication activity Thank you, SilverSky Support
SilverSky - Ticket SubmissionOperational

Incident Status

Operational

Components

SMC (Security Management Portal)

Locations

Portal Services


June 10, 2026 3:01PM UTC
IDENTIFIED

Update 6/10/2026 @ 11:00 am EDT Please submit all new tickets through the Halo Portal instead of SMC. All users who have Change Control Authority have been sent a Welcome Email to login to the new portal. If you submit your tickets through SMC there could be a delay in processing the ticket. If you did not receive the Welcome email for the new portal, you can also use support@silversky.com or supportdb@ silversky.com for ticket submission. Thank you, SilverSky Support
No Anticipated Service Impact - [CCB 2936] - USDC1 (Denver) - Core Switch UpgradePlanned Maintenance

Description

During this maintenance window we will be upgrading the IOS on one of the Core Switches within the Denver datacenter. Impact will be 10 – 15 mins, until the connectivity is back during the failover between the devices as this unit acting as HA pair. For any additional information during the maintenance please visit the status.io page for status updates - > status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

Components

Network Management (WAN)

Locations

Managed Security Services

Schedule

June 24, 2026 2:00AM - 6:00AM UTC


June 24, 2026 2:00AM UTC
UPDATE

The following maintenance CCB 2936 (Core Switch Upgrade) has started.

Security Operations Center




Operational

MDR Monitoring Platform




Operational

EDR ( Endpoint Protection)




Operational

Insight Vulnerability Management




Operational

Managed Firewall




Operational

Network Management (WAN)




Planned Maintenance

Fortinet EMS (Endpoint Management Server)




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

SilverSky EPS powered by Checkpoint




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Intune




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Lightning/outSOC Portal




Operational

Hosted Infrastructure




Operational

Managed Microsoft Defender




Operational

2

Upcoming Maintenances

5

Incidents Last 30 Days

6

Maintenances Last 30 Days

Scheduled Maintenance

CHN-2828 - SDM Update to Security Template and Quarterly MaintenancePlanned Maintenance

Schedule

April 27, 2026 2:00PM - May 25, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB 2942] - Denver and Richmond - Aurba ClearPass UpgradePlanned Maintenance

Schedule

June 30, 2026 2:00AM - 7:00AM UTC

Components

Managed Firewall, Network Management (WAN)

Locations

Managed Security Services

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** We will be upgrading our TACACS authentication appliances. You may experience login failures to networking devices during the maintenance window. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

No Anticipated Service Impact - [CCB 2935) - USDC1 (Denver) - Core Router UpgradePlanned Maintenance

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be upgrading the Core backup router for the clients using Windstream within our Denver datacenter. This is the Windstream customer backup path router. As long as no customers are currently using it as primary there will be no impact While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Network Management (WAN)


Locations

Managed Security Services


Schedule

June 22, 2026 2:00AM - June 22, 2026 6:00AM UTC


June 22, 2026 6:00AM UTC
UPDATE

The following maintenance (CCB 2935) Core Router Upgrade has completed.

June 22, 2026 2:00AM UTC
UPDATE

The following maintenance (CCB 2935) Core Router Upgrade has started.