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Planned Maintenance In Progress

Updated a few seconds ago

SilverSky - Compliance ReportingPartial Service Disruption

Incident Status

Partial Service Disruption

Components

SMC (Managed Security) Reporting

Locations

Portal Services


April 25, 2025 5:29PM UTC
[Identified] Update 4/25/2025 @ 1:30pm ET The Firewall and IDS Compliance Report modules are now available on the SMC portal. The WCF Compliance Module will remain down throughout the weekend. We will send an update once it is made available. Thank you, SilverSky Support

April 25, 2025 1:36PM UTC
[Investigating] Update 4/25/2025 9:30am ET Compliance Reporting for Firewall, IDS and WCF is currently unavailable in the SMC Managed Security portal. Thank you, SilverSky Support
SiverSky -Security Advisory FG-IR-22-398, FG-IR-23-097, FG-IR-24-015Operational

Incident Status

Operational

Components

Managed Firewall

Locations

Managed Security Services


April 11, 2025 4:51PM UTC
[Investigating] Update 4/11/2025 @ 12:50 PM ET We’d like to inform you about a recent Fortinet advisory regarding a new post-exploitation technique that may affect FortiGate devices. This technique allows attackers to retain read-only access using known vulnerabilities (FG-IR-22-398, FG-IR-23-097, FG-IR-24-015), even after patches were applied. The method targets the SSL-VPN directory and may leave configuration files exposed. Fortinet has released updates and mitigation steps, including new FortiOS versions, AV/IPS signatures, and SSL-VPN security enhancements. What You Need to Know: * If we manage your Fortinet device and it’s confirmed impacted, our Global Security Device Management team will open a ticket and contact you directly. * If we only monitor your device and are impacted, work with your device engineer and upgrade to the version as recommended by Fortinet. Additional Notes: Devices without SSL-VPN enabled are not affected. Fortinet recommends upgrading to one of the following FortiOS versions: 7.6.2, 7.4.7, 7.2.11, 7.0.17, or 6.4.16 Please review and follow Fortinet’s Recovery Steps We’re here to support you and will continue to share updates as they become available. Reference Link: https://www.fortinet.com/blog/psirt-blogs/analysis-of-threat-actor-activity https://www.fortiguard.com/psirt/FG-IR-22-398 https://www.fortiguard.com/psirt/FG-IR-23-097 https://fortiguard.fortinet.com/psirt/FG-IR-24-015 Analysis of Threat Actor Activity | Fortinet Blog Fortinet diligently balances our commitment to the security of our customers and our culture of responsible transparency and commits to sharing information with that goal in mind. While efforts by ... Thank you, SilverSky Support
No Service Impact - CHN-1180 - Customer Device Updates to Security TemplatesPlanned Maintenance

Description

SilverSky will be performing changes on your firewall to update our management template related to configuration hardening, incident response, reporting, and access information. These changes will not impact your production firewall traffic. This maintenance window is scheduled to begin today. Due to an increased volume of VPN attacks against generic accounts. Local VPN Accounts that are not users specific and containing the words guest, test, audit, or admin have been disabled. Please contact support to have accounts restored with signed consent acknowledging the associated risks. If you have questions or concerns, please open a ticket with our support team. We can be reached by sending an email to supportdb@silversky.com or calling us at 800-234-2175 Option 1.

Components

Managed Firewall

Locations

Managed Security Services

Schedule

April 22, 2025 5:30PM - May 31, 2025 12:00AM UTC


April 22, 2025 5:33PM UTC
[Update] The following maintenance work has started: No Service Impact - CHN-1180 - Customer Device Updates to Security Templates
Service Impact - CHN-1854 - USDC2 (Jersey City) - Fortigate Device ReplacementPlanned Maintenance

Description

During this maintenance window we will be performing a replacement of the Foritgate devices in the Jersey City datacenter. While this maintenance work is being performed, customers will experience a disconnect in service for about 30 minutes as network devices failover and reboot. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 1.

Components

Radar Security Portal, Hosted Infrastructure

Locations

Portal Services, Hosted Infrastructure Services

Schedule

April 26, 2025 1:00AM - 5:00AM UTC


April 26, 2025 1:00AM UTC
[Update] The following maintenance has started: Service Impact - CHN-1854 - USDC2 (Jersey City) - Fortigate Device Replacement

Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Planned Maintenance

Network Management (WAN)




Operational

Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

Password Management Utility




Operational

EDR ( Endpoint Protection)




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Mobile Device Management




Operational

Hosted Exchange




Operational

Private Exchange




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Partial Service Disruption

SMC (Email Security Protection ) Reporting




Operational

Radar Security Portal




Planned Maintenance

outSOC Portal




Operational

Hosted Infrastructure




Planned Maintenance

1

Upcoming Maintenances

5

Incidents Last 30 Days

3

Maintenances Last 30 Days

Scheduled Maintenance

Service Impact - CHN-1864 - USDC1 (Denver) - Cisco NXOS UpdatesPlanned Maintenance

Schedule

April 28, 2025 5:00AM - 8:00AM UTC

Components

Archive, Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection, Mobile Device Management, SilverSky Mail, Hosted Infrastructure

Locations

Messaging Services, Hosted Infrastructure Services

Description

During this maintenance window we will be performing Cisco NXOS upgrades on the network devices in the Denver datacenter. While this routine maintenance work is being performed, customers will experience a disconnect in service for about 10-15 minutes as network devices failover and reboot. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 1.

History (Last 7 days)

Service Impact - CHN-1748 - Email Encryption ServicePlanned Maintenance

Description

Maintenance will be done this evening at 9:00 ET to introduce some updates to the Email Encryption Service. During this 30-minute window, the Email Encryption portal will be down for 15 minutes. All Encrypted Emails will be queued up and sent once the maintenance has been completed. Information on the updates can be seen in the "What's New" section of the SMC.


Components

Email Encryption


Locations

Messaging Services


Schedule

March 26, 2025 1:00AM - March 26, 2025 1:30AM UTC


April 22, 2025 5:55PM UTC
[Update] Maintenance has ended.

April 22, 2025 5:55PM UTC
[Update] Maintenance has started.