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Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

O365

Locations

Messaging Services



September 9, 2025 11:02PM UTC
[Monitoring] Client Contacts, Subject: Important Advisory: Direct Send Risks in Microsoft 365 SilverSky is issuing this advisory to inform you of an increased threat activity targeting Microsoft 365 Direct Send configurations. Recent attack patterns indicate that adversaries are exploiting this mail relay method to bypass traditional controls and deliver malicious content. Why This Matters Direct Send is commonly used for: - Multi-Function Printers (MFPs) and scanners - Line-of-Business (LoB) applications - Vertical integrations requiring SMTP relay While disabling Direct Send may seem like a quick fix, doing so without proper planning can disrupt critical workflows and compromise message hygiene and DMARC alignment. For these reasons, Microsoft and SilverSky recommend a measured approach rather than immediate deactivation. What We’re Seeing SilverSky’s Email Protection Suite (EPS) provides a strong security layer, but admins should remain vigilant for: - Unusual relay patterns from non-standard IPs - Spoofed internal domains and users - High-volume bursts from devices or apps that normally send low traffic Our Position SilverSky aligns with Microsoft’s guidance: - Do not disable Direct Send without a validated alternative. - Implement strict connector scoping and authentication controls. What You Should Do - Review your SMTP relay configurations for anomalies. - Validate that connectors are scoped to known and authenticated systems. - ‎SilverSky has options if you currently leverage Direct Send and need additional assurances. Our Ironscales product can be deployed instead of disabling Direct Send. - If you suspect compromise or need assistance, contact SilverSky to schedule a complimentary consult. SilverSky is committed to helping you maintain secure and compliant mail flows. If you have questions or require support, please reach out to your Modern Work Concierge or open a ticket with our Service Desk. Thank you for your attention to this matter. The SilverSky Modern Work team

Incident Status

Operational

Components

Hosted Exchange

Locations

Messaging Services



September 16, 2025 2:14PM UTC
[Monitoring] All Hosted Exchange Customers, The SilverSky Hosted Exchange platform will reach its end of life on September 30, 2025, due to Microsoft’s decision to End-Of-Life this product. After this date, the platform will no longer be supported by Microsoft, and we, are required to cease providing the Hosted Exchange service for all customers unless they have signed a Migration agreement. Without that agreement, email will stop, and all mailboxes will be deleted on October 1, 2025. If your organization has already contacted SilverSky or your partner representing SilverSky in regard to this transition. It is crucial to sign your agreement and return it to SilverSky within the next 5 business days to avoid email disruption. Please note that the final date to accept contracts for Microsoft licenses and services is Thursday, September 18, 2025. If you have not yet made contact or planned your migration off the platform, we urge you to do so immediately. Failure to act will result in losing access to your email on October 1, 2025. Please contact SilverSky or your partner today as a matter of urgency. Thank you, SilverSky Customer Care Team

September 3, 2025 2:40PM UTC
[Monitoring] All Hosted Exchange Customers, This is the final email outreach to all Hosted Exchange Customers before the platform is switched off on September 30th, 2025. Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 4 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach join one of online meetings: • Tuesday Calls - https://us06web.zoom.us/webinar/register/WN_5FWD-pqXTcmwQZG_kq4Nqg • Thursday Calls - https://us06web.zoom.us/webinar/register/WN_cyMKTjLdRBiOdkVr_KS60g Starting 1 Sep 2025, an Emergency Migration Fee will be applied, in addition to the standard Migration Fee (Self-Service, Express or Managed) for new Hex Migration contracts. • September 1, 2025 - $2,000 increase to Installation Fee • September 15, 2025 - $3,000 increase to Installation Fee • September 30, 2025 - $5,000 increase to Installation Fee Thank you, SilverSky Customer Care Team

September 2, 2025 12:50PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 5 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/

August 19, 2025 12:44PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 7 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/

August 11, 2025 2:52PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 8 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

August 1, 2025 7:40PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 9 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

July 25, 2025 1:39PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 10 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

July 18, 2025 12:20PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 11 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

July 11, 2025 11:03AM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 12 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

July 3, 2025 4:19PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 13 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

June 27, 2025 2:29PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 14 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

Password Management Utility




Operational

EDR ( Endpoint Protection)




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Mobile Device Management




Operational

Hosted Exchange




Operational

Private Exchange




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Radar Security Portal




Operational

outSOC Portal




Operational

Hosted Infrastructure




Operational

1

Upcoming Maintenances

1

Incidents Last 30 Days

4

Maintenances Last 30 Days

Scheduled Maintenance

Schedule

September 5, 2025 9:00PM - September 29, 2025 9:00PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime.

History (Last 7 days)

Description

As part of our datacenter migration, SilverSky will be performing additional network configuration work on September 17th between 10PM and 2AM Eastern. During this timeframe customers will experience intermittent connectivity as changes are committed. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Managed Firewall, Network Management (WAN)


Locations

Managed Security Services


Schedule

September 18, 2025 3:00AM - September 18, 2025 7:00AM UTC



September 18, 2025 7:00AM UTC
[Update] The following maintenance has ended: Service Impact - eCCB - CHN-2342 - ITC Network Device Configuration Updates

September 18, 2025 3:00AM UTC
[Update] The following maintenance has started: Service Impact - eCCB - CHN-2342 - ITC Network Device Configuration Updates

Description

This maintenance will impact In the Cloud Firewall clients only. There will be a potential for intermittent traffic interruption during this maintenance window.


Components

Managed Firewall, Network Management (WAN)


Locations

Managed Security Services


Schedule

September 11, 2025 3:00AM - September 11, 2025 4:00AM UTC



September 16, 2025 5:19PM UTC
[Update] Schedule is past maintenance date.

September 16, 2025 5:18PM UTC
[Update] Schedule is past maintenance date.

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact during this maintenance window** During this maintenance window we will be performing configuration updates on the Cisco network devices in the Richmond datacenter. We do not anticipate any disruption to BGP or VPN services provided by Silversky during this maintenance window when the changes are implemented. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Managed Firewall, Network Management (WAN)


Locations

Managed Security Services


Schedule

September 16, 2025 3:00AM - September 16, 2025 4:00AM UTC



September 16, 2025 4:00AM UTC
[Update] The following maintenance has completed: ** No Anticipated Service Impact ** - eccb CHN-2330 - USDC3 (Richmond) - Cisco Network Device Configuration Updates

September 16, 2025 3:00AM UTC
[Update] The following maintenance has started: ** No Anticipated Service Impact ** - eccb CHN-2330 - USDC3 (Richmond) - Cisco Network Device Configuration Updates