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Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Hosted Exchange

Locations

Messaging Services



August 19, 2025 12:44PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 7 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/

August 11, 2025 2:52PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 8 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

August 1, 2025 7:40PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 9 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

July 25, 2025 1:39PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 10 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

July 18, 2025 12:20PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 11 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

July 11, 2025 11:03AM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 12 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

July 3, 2025 4:19PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 13 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

June 27, 2025 2:29PM UTC
[Monitoring] All Hosted Exchange Customers, Due to changes in Microsoft licensing, the SilverSky Hosted Exchange Email platform will reach End of Life on 30 September 2025. After this date, any customers still using the platform will no longer be able to send or receive emails. To ensure uninterrupted email service, you have two options: 1. Migrate to a SilverSky Microsoft 365 Package – Benefit from modern email services with enhanced security and support. 2. Transition to Another Email Provider – You may choose to migrate away from SilverSky and manage your own provider selection. There are just 14 weeks remaining before the platform is decommissioned. We strongly recommend beginning your transition as soon as possible to avoid any disruption. We understand that changes like this can be challenging. Our team is here to support you with expert guidance and flexible solutions designed to meet your business needs. If you have NOT already been contacted by the SilverSky Migration Team or need assistance, please reach out to hexmigration2025@silversky.com. Or schedule a call using this Bookings Page: https://outlook.office365.com/owa/calendar/SilverSkyM365ExtendedOfficeHours@silversky.com/bookings/ Thank you for your attention and cooperation.

Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

Password Management Utility




Operational

EDR ( Endpoint Protection)




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Mobile Device Management




Operational

Hosted Exchange




Operational

Private Exchange




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Radar Security Portal




Operational

outSOC Portal




Operational

Hosted Infrastructure




Operational

0

Upcoming Maintenances

2

Incidents Last 30 Days

3

Maintenances Last 30 Days

History (Last 7 days)

Incident Status

Operational


Components

EDR ( Endpoint Protection)


Locations

Managed Security Services




August 21, 2025 6:31PM UTC
[Resolved] This Security Advisory is being closed out. Thank you, SilverSky Security Operations

June 18, 2025 12:15PM UTC
[Identified] Client Contacts, We have received the following information from SentinelOne and would like to share it with you to ensure you're informed and prepared. To maintain the highest standards of security and compatibility, SentinelOne will update its Platform TLS/SSL certificates from DigiCert to Sectigo in August 2025. This update is necessary as the first-generation DigiCert Global Root CA is being deprecated and will soon be distrusted by major browser vendors. What This Means for You For most environments, no action is required. However, if any of the following apply to your environment, please take appropriate steps to prepare: - Use of certificate or CA pinning - Legacy systems that may not automatically trust newer root certificates - Hardcoded certificate validation within APIs or SDKs In these cases, please ensure that Sectigo’s root and intermediate certificates are properly trusted by your systems prior to the update. Additional Information For full details, please refer to SentinelOne’s Knowledge Base article: Upcoming TLS/SSL Certificate Updates. https://usea1-001-mssp.sentinelone.net/docs/en/upcoming-tls-ssl-certificate-updates.html#upcoming-tls-ssl-certificate-updates If you have any questions or need assistance, feel free to reach out to us or open a support ticket. Thank you for your continued trust. SilverSky Security Operations

Incident Status

Operational


Components

MDR Monitoring Platform, Managed Firewall


Locations

Managed Security Services




August 21, 2025 6:26PM UTC
[Resolved] This security advisory is being closed out. Thank you, SilverSky Support

August 14, 2025 1:45PM UTC
[Monitoring] Client Contacts, Informational notice regarding the following newly disclosed critical and high vulnerabilities: https://fortiguard.fortinet.com/psirt/FG-IR-25-152 https://fortiguard.fortinet.com/psirt/FG-IR-24-042 https://fortiguard.fortinet.com/psirt/FG-IR-25-448 We have carried out the necessary research to investigate the exposure of our infrastructure and managed devices. SilverSky owned and managed FortiSIEM, FortiGate, and FortiWeb appliances have been patched and are not susceptible to these vulnerabilities. Please follow the Fortinet recommended procedure to patch any Fortinet appliances if you own any that are not supported by SilverSky. PSIRT | FortiGuard Labs Thank you, SilverSky Support

Incident Status

Degraded Performance


Components

SMC (Security Management Portal)


Locations

Portal Services




August 19, 2025 5:02PM UTC
[Resolved] The patch was applied and has resolved the issue. We will go ahead and close out this incident. Thank you, SilverSky Support

August 14, 2025 2:50PM UTC
[Identified] Client Contacts, An SMC update , done on Tuesday 8/12, contained a new library that, unfortunately, had a function name change that was unknown. This has resulted in some UI problems in rendering HTML in certain spots. We are aware of the issue and are expecting to push a patch within 24 hours. Thank you, SilverSky Support