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All Systems Operational

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Security Operations Center




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MDR Monitoring Platform




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Managed Firewall




Operational


Network Management (WAN)




Operational


Insight Vulnerability Management




Operational


RSA Tokens (MFA)




Operational


Managed DUO




Operational


Password Management Utility




Operational


EDR ( Endpoint Protection)




Operational


Archive




Operational


Email DLP ( Data Loss Protection)




Operational


Email Encryption




Operational


Email (Spam/AV)




Operational


Social Engineering Protection




Operational


Targeted Attack Protection




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Mobile Device Management




Operational


Hosted Exchange




Operational


Private Exchange




Operational


Sharepoint




Operational


O365




Operational


SilverSky Mail




Operational


Mimecast




Operational


Knowbe4




Operational


SMC (Security Management Portal)




Operational


SMC (Managed Security) Reporting




Operational


SMC (Email Security Protection ) Reporting




Operational


Radar Security Portal




Operational


outSOC Portal




Operational


Hosted Infrastructure




Operational


Insight Vulnerability Management




Operational


1

Upcoming Maintenances

4

Incidents Last 30 Days

5

Maintenances Last 30 Days

Scheduled Maintenance

Canceled - Service Impact - CCB2538 - USDC1 (Denver) - Email Encryption Service Updates Planned Maintenance

Schedule

December 16, 2025 2:00AM - 4:00AM UTC

Components

Email Encryption

Locations

Messaging Services

Description

This maintenance will not take place this evening. It will be rescheduled for later date in January. During this maintenance window we will be releasing the Email Encryption Onyx release. The Email Encryption system, including the Email Encryption UI, will be down for 30-60 minutes for the upgrade. Email Encryption SMC Administrators will be receiving a notification later this week highlighting the updates. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

SilverSky - Hosted Exchange Shut DownOperational

Incident Status

Operational


Components

Hosted Exchange, Private Exchange


Locations

Messaging Services



December 22, 2025 7:23PM UTC
RESOLVED

Shutdown has been completed. Closing Notification. Thank you, SilverSky Support

December 18, 2025 7:00PM UTC
MONITORING

This is being rescheduled for Friday 12/19/2025 at 10:00AM EST This is to inform you that Silversky will be shutting down all customer access to the Hosted Exchange Platform. Please note that there is no anticipated impact on your services, as all customers have already been successfully migrated to Microsoft Office 365 (O365). If you have any questions or require assistance, please contact our support team. Thank you for your continued partnership. Thank you, SilverSky Support

December 17, 2025 4:50PM UTC
MONITORING

Dear Valued Customer, This is to inform you that Silversky will be shutting down all customer access to the Hosted Exchange Platform on December 18, 2025, at 12:00 PM Eastern Time. Please note that there is no anticipated impact on your services, as all customers have already been successfully migrated to Microsoft Office 365 (O365). If you have any questions or require assistance, please contact our support team. Thank you for your continued partnership. SilverSky Support
External email relays through SilverSky to M365Operational

Incident Status

Operational


Components

O365


Locations

Messaging Services



December 16, 2025 5:39PM UTC
RESOLVED

The routing has already been corrected and original issue resolved.

December 15, 2025 4:26PM UTC
MONITORING

Admins have advised that routing issues should be resolved. We will continue to monitor for progress.

December 15, 2025 4:20PM UTC
IDENTIFIED

We received a couple reports regarding issues with external emails not relaying to M365 from our gateway. Our admins are working to take steps to alleviate the issues.
SilverSky Security Advisory - Fortinet FG-IR-25-647Operational

Incident Status

Operational


Components

Managed Firewall


Locations

Managed Security Services



December 16, 2025 2:40PM UTC
RESOLVED

We are closing out this security advisory. Thank you, SilverSky Support

December 9, 2025 8:45PM UTC
INVESTIGATING

Informational notice regarding a newly disclosed Critical Fortinet Vulnerability. https://fortiguard.fortinet.com/psirt/FG-IR-25-647 The information provided has been reviewed by our support teams. We are working to check the configuration of managed firewalls to confirm if we have firewalls that are configured to allow FortiCloud SSH Logins. By default this configuration is disabled. We will be reaching out to customers to customers who are susceptible to this vulnerability to either upgrade immediately or disable FortiCloud SSO until the firewall is upgraded. Thank You, SilverSky Support