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Active Incident

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SilverSky - SMC Managed Security Compliance Reporting IssueDegraded Performance

Incident Status

Degraded Performance

Components

SMC (Managed Security) Reporting

Locations

Portal Services


April 6, 2026 4:25PM UTC
IDENTIFIED

Update 4/6/2026 at 12:30PM EDT The compliance reporting tool for Fortinet firewalls now available within the SMC Managed Security module. Compliance Reporting for Cisco firewalls is still under maintenance. We expect to have Cisco Compliance reporting available by the end of week. We will send an update once it goes into production. Thank you, SilverSky Support

April 1, 2026 4:08PM UTC
IDENTIFIED

Update 4/1/2026 at 12:15PM EDT The compliance reporting tool for Fortinet firewalls is currently under maintenance, and we expect it to be functional for quarterly reporting by end of day on April 2nd. Compliance Reporting for Cisco firewalls is still under maintenance. We will have an ETA for Cisco Compliance reporting by tomorrow. Thank you, SilverSky Support

March 25, 2026 2:13PM UTC
IDENTIFIED

Update 3/25/2026 @ 10:15 AM EDT For clients using the SMC Managed Security PDF report generation for Config and Compliance reporting, you will not be able to print your reports at this time. You are able to run reports and view them online only. The printing module is not available at this time. We expect to have this back up tentatively by April 1, 2026. Thank you, SilverSky Support

Security Operations Center




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MDR Monitoring Platform




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Managed Firewall




Operational

Network Management (WAN)




Operational

Insight Vulnerability Management




Operational

RSA Tokens (MFA)




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Managed DUO




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Password Management Utility




Operational

EDR ( Endpoint Protection)




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Archive




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Email DLP ( Data Loss Protection)




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Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




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Targeted Attack Protection




Operational

Mobile Device Management




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Hosted Exchange




Operational

Private Exchange




Operational

Sharepoint




Operational

O365




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SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Degraded Performance

SMC (Email Security Protection ) Reporting




Operational

Radar Security Portal




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outSOC Portal




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Hosted Infrastructure




Operational

Insight Vulnerability Management




Operational

1

Upcoming Maintenances

4

Incidents Last 30 Days

4

Maintenances Last 30 Days

Scheduled Maintenance

Service Impact -CCB 2784] - USDC1 (Denver) - Cisco Nexus 7000 Software UpdatePlanned Maintenance

Schedule

April 18, 2026 2:00AM - 8:00AM UTC

Components

Managed Firewall, Network Management (WAN)

Locations

Managed Security Services

Description

During this maintenance window we will be upgrading the Cisco Nexus 7000 to 8.4(13) within the Denver datacenter. Customers will experience a brief interruption of service interruption while the failover to the backup unit completes. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

Service Impact - [CCB 2776] - USDC3 (Richmond) - ITC Firewall UpgradePlanned Maintenance

Description

During this maintenance window we will be upgrading the ITC Firewall within the Richmond datacenter. Customers will experience intermittent connectivity during the upgrade. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 4.


Components

Managed Firewall


Locations

Managed Security Services


Schedule

April 9, 2026 2:00AM - April 9, 2026 5:00AM UTC


April 9, 2026 5:00AM UTC
UPDATE

The following maintenance CCB 2776 - ITC Firewall Upgrade has completed.

April 9, 2026 2:00AM UTC
UPDATE

The following maintenance CCB 2776 - ITC Firewall Upgrade has started.