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All Systems Operational

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Security Operations Center




Operational

MDR Monitoring Platform




Operational

EDR ( Endpoint Protection)




Operational

Insight Vulnerability Management




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Fortinet EMS (Endpoint Management Server)




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

SilverSky EPS powered by Checkpoint




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Intune




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Lightning/outSOC Portal




Operational

Hosted Infrastructure




Operational

Managed Microsoft Defender




Operational

2

Upcoming Maintenances

4

Incidents Last 30 Days

4

Maintenances Last 30 Days

Scheduled Maintenance

No Anticipated Service Impact - [CCB 3081] - SDM Update to Security Template and Quarterly Maintenance Q3Planned Maintenance

Schedule

August 5, 2026 12:00AM - September 9, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
Service Impact - [CCB 3231] - USDC3 (Richmond) - USDC3: Fix/Troubleshoot USDC3 EXT-MPLS vPCPlanned Maintenance

Schedule

October 10, 2026 2:00AM - 8:00AM UTC

Components

Network Management (WAN)

Locations

Managed Security Services

Description

During this maintenance window we are performing some post maintenance activities from CCB 3199. Customer tunnels and any network traffic traversing between Richmond and Denver may experience service disruption for the duration of the change. Access to services and devices dependent on this path may be temporarily unavailable. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2

History (Last 7 days)

CHN-2828 - SDM Update to Security Template and Quarterly MaintenancePlanned Maintenance

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Managed Firewall


Locations

Managed Security Services


Schedule

April 27, 2026 2:00PM - May 25, 2026 11:30PM UTC


October 5, 2026 1:28PM UTC
UPDATE

This was completed in June.
Service Impact - [ Emergency CCB 3223] - USDC3 (Richmond) - Troubleshoot Port Channel issue on External environmentPlanned Maintenance

Description

During this emergency maintenance window there is some follow-up work to last night's maintenance CCB 3199. The maintenance activities for last night were successful, with the exception of some monitoring-related issues that will be addressed tonight. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2


Components

Network Management (WAN)


Locations

Managed Security Services


Schedule

October 4, 2026 2:00AM - October 4, 2026 8:00AM UTC


October 4, 2026 8:00AM UTC
UPDATE

The following maintenance CCB 3223 (Troubleshoot Port Channel) has completed.

October 4, 2026 2:00AM UTC
UPDATE

The following maintenance CCB 3223 (Troubleshoot Port Channel) has started.
Service Impact - [CCB3199] - USDC3 (Richmond) - Cisco Troubleshooting SessionPlanned Maintenance

Description

During this maintenance window we will be implementing some recommended changes with Cisco for the Virtual Port Channel issue and if needed continue to investigate and troubleshoot with them. Please note that services are expected to experience degradation, up to and including a complete outage, for the duration of the maintenance window. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2


Components

Network Management (WAN)


Locations

Managed Security Services


Schedule

October 3, 2026 2:00AM - October 3, 2026 8:00AM UTC


October 3, 2026 8:00AM UTC
UPDATE

The following maintenance (CCB 3199) Cisco Troubleshooting Session has completed.

October 3, 2026 2:00AM UTC
UPDATE

The following maintenance (CCB 3199) Cisco Troubleshooting Session has started.