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All Systems Operational

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Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Insight Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

Password Management Utility




Operational

EDR ( Endpoint Protection)




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Mobile Device Management




Operational

Hosted Exchange




Operational

Private Exchange




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Radar Security Portal




Operational

outSOC Portal




Operational

Hosted Infrastructure




Operational

Insight Vulnerability Management




Operational

1

Upcoming Maintenances

3

Incidents Last 30 Days

2

Maintenances Last 30 Days

Scheduled Maintenance

No Anticipated Service Impact - [CCB#2744] - Lightning Portal UpdatePlanned Maintenance

Schedule

March 24, 2026 7:00PM - 7:30PM UTC

Components

Security Operations Center, MDR Monitoring Platform, Managed Firewall, outSOC Portal

Locations

Managed Security Services, Portal Services

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be releasing an update of the Lightning Portal. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

Email Encryption Outlook Add-in permission errorsOperational

Incident Status

Operational


Components

Email Encryption


Locations

Messaging Services



March 18, 2026 4:17PM UTC
RESOLVED

Client Contacts, Our admins have advised that this issue has been resolved.

March 18, 2026 2:00PM UTC
INVESTIGATING

Client Contacts, We are investigating problems with some customers not being able to install the Email Encryption Outlook Add-In, as it pertains to granting access permissions in the Entra Admin Center. Please rely on our normal email encryption processes as we continue to investigate the outlook add-in.
Service Impact - [CCB 2061] - Email Encryption UpdatePlanned Maintenance

Description

During this maintenance window we will be Updating the Email Encryption service. All Email Encryption administrators have been sent a detailed update on pending changes along with video links and documentation. Customers will experience up to 2 hours of service interruption while the updates are taking place. The Email Encryption portal will be unavailable, and all emails sent from Outlook will be queued until the maintenance is completed. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Email Encryption


Locations

Messaging Services


Schedule

March 18, 2026 1:00AM - March 18, 2026 3:00AM UTC


March 18, 2026 3:00AM UTC
UPDATE

The following maintenance CCB 2026 has completed - Email Encryption Updates.

March 18, 2026 1:00AM UTC
UPDATE

The following maintenance CCB 2026 has started: - Email Encryption Updates.