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Active Incident

Updated a few seconds ago

SilverSky - Executive Summary Reporting IssueOperational

Incident Status

Operational

Components

Managed Firewall, Network Management (WAN)

Locations

Managed Security Services


July 10, 2026 5:35PM UTC
MONITORING

Update 7/10/2026 @ 1:15PM EDT All reports have been run and should be available in your SMC Portal. Thank you, SilverSky Support

July 10, 2026 3:00PM UTC
IDENTIFIED

Update 7/10/2026 @ 11:00AM EDT The Executive Summary reports for 7/8 have been rerun. Reports from last night have not been run yet. We will let you know once those reports have been made available. Thank you, SilverSky Support

July 9, 2026 12:51PM UTC
IDENTIFIED

Update 7.9.2026 @ 8:50AM EDT We identified an issue with the Managed Security Executive Summary reports this morning. The root cause has been identified and resolved. We will be rerunning last night's reports this morning. We will send an update once the reports are available. Thank You, SilverSky Support

Security Operations Center




Operational

MDR Monitoring Platform




Operational

EDR ( Endpoint Protection)




Operational

Insight Vulnerability Management




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Fortinet EMS (Endpoint Management Server)




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

SilverSky EPS powered by Checkpoint




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Intune




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Lightning/outSOC Portal




Operational

Hosted Infrastructure




Operational

Managed Microsoft Defender




Operational

1

Upcoming Maintenances

3

Incidents Last 30 Days

5

Maintenances Last 30 Days

Scheduled Maintenance

CHN-2828 - SDM Update to Security Template and Quarterly MaintenancePlanned Maintenance

Schedule

April 27, 2026 2:00PM - May 25, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

SilverSky - Security Advisory - FortiBleed Campaign NotificationOperational

Incident Status

Operational


Components

Managed Firewall, Network Management (WAN)


Locations

Managed Security Services



July 9, 2026 1:38PM UTC
RESOLVED

Closing Security Advisory Thank You, SilverSky Security Operations Team

June 22, 2026 4:02PM UTC
MONITORING

Update 6/22/2026 @ 11:45 AM EDT FortiBleed Campaign Notification SilverSky has sent out an email notification providing information around the FortiBleed Campaign. We would like to reassure you that our Device Management Team has taken all possible precautions to prevent any attempts at a compromise. Devices are promptly updated to patched revisions MFA is used for device management access SilverSky passwords are rotated regularly Device management is restricted to SilverSky trusted IP addresses Audit logs are reviewed for anomalous authentication activity Thank you, SilverSky Support
Service Impact - [CCB 2955] - USDC1 (Richmond) - ITC Cluster UpgradePlanned Maintenance

Description

During this maintenance window we will be upgrading the ITC Firewall to 7.4.12 within the Richmond datacenter. Customers will experience intermittent connectivity during the upgrade. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 4.


Components

Managed Firewall


Locations

Managed Security Services


Schedule

July 9, 2026 2:00AM - July 9, 2026 4:00AM UTC


July 9, 2026 4:00AM UTC
UPDATE

The following maintenance (CCB 2955) ITC Firewall Upgrade has completed.

July 9, 2026 2:00AM UTC
UPDATE

The following maintenance (CCB 2955) ITC Firewall Upgrade has started.