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All Systems Operational

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Security Operations Center




Operational

MDR Monitoring Platform




Operational

EDR ( Endpoint Protection)




Operational

Insight Vulnerability Management




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Fortinet EMS (Endpoint Management Server)




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

SilverSky EPS powered by Checkpoint




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Intune




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Lightning/outSOC Portal




Operational

Hosted Infrastructure




Operational

Managed Microsoft Defender




Operational

5

Upcoming Maintenances

2

Incidents Last 30 Days

5

Maintenances Last 30 Days

Scheduled Maintenance

CHN-2828 - SDM Update to Security Template and Quarterly MaintenancePlanned Maintenance

Schedule

April 27, 2026 2:00PM - May 25, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
Service Impact - [CCB 3017] - USDC (Richmond) - Core Router UpgradePlanned Maintenance

Schedule

July 25, 2026 2:00AM - 6:00AM UTC

Components

Network Management (WAN)

Locations

Managed Security Services

Description

During this maintenance window we will be upgrading some core routers to 17.15.5 in the Richmond datacenter. Customers could experience a brief connectivity interruption for internet services and VPN tunnels during the maintenance window. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
Service Impact - [CCB 3029] - USDC1 (Denver) - Core Switch UpgradePlanned Maintenance

Schedule

July 28, 2026 6:00AM - 10:00AM UTC

Components

Email DLP ( Data Loss Protection), Email Encryption, Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection

Locations

Messaging Services

Description

During this maintenance window we will be upgrading one of the Core NXOS switches to 10.3(9) within the Denver datacenter. During the maintenance window, all email will queue. You will see intermittent access to EPS during the maintenance window. Upon the completion all queued email will be processed. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
Service Impact - [CCB 3039] - USDC3 (Richmond) - NXOS Switch UpgradePlanned Maintenance

Schedule

July 30, 2026 2:00AM - 10:00AM UTC

Components

Network Management (WAN)

Locations

Managed Security Services

Description

During this maintenance window we will be upgrading a core NXOS switch to 10.3(9) in the Richmond datacenter. A system reload will be performed, and a service interruption is expected to last approximately 15 minutes within the maintenance window. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
Service Impact - [CCB 3046] - USDC3 (Richmond) - NXOS Upgrade VDC switchesPlanned Maintenance

Schedule

August 1, 2026 12:00AM - 8:00AM UTC

Components

Network Management (WAN)

Locations

Managed Security Services

Description

During this maintenance window we will be upgrading the external VDC switches to 10.3(9). A system reload will be performed, and service interruption is expected to last approximately 15 minutes within the maintenance window. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

Service Impact - [CCB 3040] - USDC1 (Denver) -EPS Reporting UpdatesPlanned Maintenance

Description

During this maintenance window we will be adding additional EPS reporting. There is no expected downtime during this maintenance window. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Email DLP ( Data Loss Protection), Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection


Locations

Messaging Services


Schedule

July 23, 2026 2:00PM - July 23, 2026 3:00PM UTC


July 23, 2026 3:00PM UTC
UPDATE

The following maintenance (CCB 3040) EPS Reporting Updates has completed.

July 23, 2026 2:00PM UTC
UPDATE

The following maintenance (CCB 3040) EPS Reporting Updates has started.
Service Impact - [CCB 3007] - USDC1 Denver) - NXOS Switch UpgradePlanned Maintenance

Description

During this maintenance window we will be upgrading one of the Core NXOS switches to 10.3(9) within the Denver datacenter. During the maintenance window, all email will queue. You will see intermittent access to EPS during the maintenance window. Upon the completion all queued email will be processed. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Archive, Email DLP ( Data Loss Protection), Email Encryption, Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection, SilverSky Mail


Locations

Messaging Services


Schedule

July 22, 2026 2:00AM - July 22, 2026 6:00AM UTC


July 22, 2026 6:00AM UTC
UPDATE

The following maintenance (CCB 3007) NXOS Switch Upgrade has completed.

July 22, 2026 2:00AM UTC
UPDATE

The following maintenance (CCB 3007) NXOS Switch Upgrade has started.
Service Impact - [CCB 3037] - USDC1 (Denver) - SMC Reporting Database MaintenancePlanned Maintenance

Description

During this maintenance window we will be updating the SMC Executive Summary database. During this maintenance window you will not be able to run any real-time reporting. Nightly reports are expected to run at their scheduled time For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

SMC (Managed Security) Reporting


Locations

Portal Services


Schedule

July 12, 2026 12:00AM - July 12, 2026 2:00AM UTC


July 21, 2026 9:01PM UTC
UPDATE

The following maintenance (CCB 3037) SMC Reporting Database Upgrade has completed.

July 21, 2026 9:01PM UTC
UPDATE

The following maintenance (CCB 3037) SMC Reporting Database Upgrade has started.