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Planned Maintenance In Progress

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Service Impact - [ECCB2539] - USDC3 (Richmond) - ITC Infrastructure ConsolidationPlanned Maintenance

Description

During this maintenance window we will be: Consolidating the ITC firewalls within the Richmond datacenter. Customers will experience intermittent downtime as the networking configuration is applied. SilverSky will be performing maintenances Wednesday 12/3 and Thursday 12/4 between 9:00 PM and 2:00 AM. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

Components

Managed Firewall, Network Management (WAN)

Locations

Managed Security Services

Schedule

December 4, 2025 2:00AM - December 6, 2025 7:00AM UTC


December 4, 2025 2:00AM UTC
UPDATE

The following Maintenance has started: ECCB 2539 - ITC Infrastructure Consolidation.

Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Planned Maintenance

Network Management (WAN)




Planned Maintenance

Insight Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

Password Management Utility




Operational

EDR ( Endpoint Protection)




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Mobile Device Management




Operational

Hosted Exchange




Operational

Private Exchange




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Radar Security Portal




Operational

outSOC Portal




Operational

Hosted Infrastructure




Operational

Insight Vulnerability Management




Operational

3

Upcoming Maintenances

4

Incidents Last 30 Days

5

Maintenances Last 30 Days

Scheduled Maintenance

Service Impact - [CCB2538] - USDC1 (Denver) - Email Encryption Service UpdatesPlanned Maintenance

Schedule

December 11, 2025 1:00AM - 3:00AM UTC

Components

Email Encryption

Locations

Messaging Services

Description

During this maintenance window we will be releasing the Email Encryption Onyx release. The Email Encryption system, including the Email Encryption UI, will be down for 30-60 minutes for the upgrade. Email Encryption SMC Administrators will be receiving a notification later this week highlighting the updates. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB2548] - USDC1 (Denver) - IOS-XE upgrade on usdc1-rt-cer1a[b] IOS Upgrade to 17.9.8Planned Maintenance

Schedule

December 11, 2025 2:00AM - 6:00AM UTC

Components

Managed Firewall, Network Management (WAN)

Locations

Managed Security Services

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be upgrading usdc1-rt-cer1a/b to 17.9.8 in the Denver datacenter. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
No Anticipated Service Impact - [CCB2549] - USDC3 (Richmond )- Upgrade NCS540x to 24.4.2Planned Maintenance

Schedule

December 11, 2025 3:00AM - 10:00AM UTC

Components

Managed Firewall, Network Management (WAN)

Locations

Managed Security Services

Description

** This maintenance notice is an informational posting, and we do not anticipate any impact to services provided by SilverSky during this maintenance window** During this maintenance window we will be upgrading NCS540x to 24.4.2 in the Richmond datacenter. While this work is being performed, we do not anticipate any interruption to services provided by SilverSky. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

SilverSky - FortiClient Vulnerability AdvisoryOperational

Incident Status

Operational


Components

Managed Firewall, Network Management (WAN)


Locations

Managed Security Services



December 3, 2025 8:10PM UTC
RESOLVED

Closing this security advisory. Thank you, SilverSky Support

November 19, 2025 2:21PM UTC
MONITORING

Customer Advisory: Fortinet has released information regarding high vulnerabilities for the FortiClient. Please review the following publications and update clients that are vulnerable. https://fortiguard.fortinet.com/psirt/FG-IR-25-112 https://fortiguard.fortinet.com/psirt/FG-IR-25-125 FortiClient Download: https://www.fortinet.com/support/product-downloads Thank you, SilverSky Support
Service Impact - [CCB 2522] - USDC3 (Richmond) - IOS-XE Upgrade on usdc3-rt-cer1a/1b to 17.9.8Planned Maintenance

Description

During this maintenance window we will be "Upgrading usdc3-rt-cer1a/1b to 17.9.8 " within the Richmond datacenter. In the Cloud Managed Firewall clients will experience 15 minutes of service interruption. All active IPsec VPN tunnels will be temporarily dropped during device reload for approximately 15-20 minutes. Tunnels are expected to automatically re-establish once the router is fully operational. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Managed Firewall


Locations

Managed Security Services


Schedule

December 2, 2025 2:00AM - December 2, 2025 6:00AM UTC


December 2, 2025 6:00AM UTC
UPDATE

The following maintenance has ended, CCB 2522 - IOS-XE Upgrade on usdc3-rt-cer1a/1b to 17.9.8

December 2, 2025 2:00AM UTC
UPDATE

The following maintenance has started, CCB 2522 - IOS-XE Upgrade on usdc3-rt-cer1a/1b to 17.9.8