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All Systems Operational

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Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Operational

Network Management (WAN)




Operational

Insight Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

SilverSky EPS powered by Checkpoint




Operational

EDR ( Endpoint Protection)




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Intune




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Lightning/outSOC Portal




Operational

Hosted Infrastructure




Operational

Insight Vulnerability Management




Operational

4

Upcoming Maintenances

1

Incidents Last 30 Days

3

Maintenances Last 30 Days

Scheduled Maintenance

Service Impact - [CCB 2805 #] - USDC1 (Denver) - SilverSky Ticketing System PatchingPlanned Maintenance

Schedule

April 26, 2026 3:00AM - 5:00AM UTC

Components

Managed Firewall, Network Management (WAN), RSA Tokens (MFA), Archive, Email DLP ( Data Loss Protection), Email Encryption, Email (Spam/AV), Social Engineering Protection, Targeted Attack Protection, O365, SilverSky Mail, SMC (Security Management Portal)

Locations

Messaging Services, Managed Security Services, Portal Services

Description

During this maintenance window we will be performing maintenance on the SilverSky Ticketing system. During the maintenance window, you will not be able to submit tickets through the SMC portal. Any tickets submitted through supportdb@silversky.com will queue up until the maintenance is complete. If you need a ticket open immediately, please call into support at 800-234-2175 option 2, option 3. This does not impact the Lightning /outSOC ticketing system. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
CHN-2828 - SDM Update to Security Template and Quarterly MaintenancePlanned Maintenance

Schedule

April 27, 2026 2:00PM - May 25, 2026 11:30PM UTC

Components

Managed Firewall

Locations

Managed Security Services

Description

SilverSky will be performing our Quarterly Maintenance to rotate passwords and make changes to the default template. These changes will not be impactful to traversing traffic or uptime. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
Service Impact - [CCB 2821] - (Denver) - Core Router UpgradePlanned Maintenance

Schedule

April 28, 2026 2:00AM - 6:00AM UTC

Components

Network Management (WAN)

Locations

Managed Security Services

Description

During this maintenance window we will be upgrading a Core MPLS router in the Richmond datacenter. Customers will experience intermittent connectivity during the upgrade. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.
Service Impact - [CCB 2824] - USDC1 ( Denver) - SilverSky Mail MaintenancePlanned Maintenance

Schedule

May 9, 2026 3:00AM - 7:00AM UTC

Components

SilverSky Mail

Locations

Messaging Services

Description

During this maintenance window we will be upgrading the SilverSky Mail environment within the Denver datacenter. Customers will experience a temporary disruption of 15 - 30 minutes during the maintenance window, For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

Service Impact -CCB 2784] - USDC1 (Denver) - Cisco Nexus 7000 Software UpdatePlanned Maintenance

Description

During this maintenance window we will be upgrading the Cisco Nexus 7000 to 8.4(13) within the Denver datacenter. Customers will experience a brief interruption of service interruption while the failover to the backup unit completes. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.


Components

Managed Firewall, Network Management (WAN)


Locations

Managed Security Services


Schedule

April 18, 2026 2:00AM - April 18, 2026 8:00AM UTC


April 18, 2026 8:00AM UTC
UPDATE

The following maintenance CCB 2784 (Cisco Nexus 7000 Software Update) has completed.

April 18, 2026 2:00AM UTC
UPDATE

The following maintenance CCB 2784 (Cisco Nexus 7000 Software Update) has started.