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Planned Maintenance In Progress

Updated a few seconds ago

No Service Impact - CHN-1783 - ITC Device MaintenancePlanned Maintenance

Description

SilverSky will be performing changes on your firewall to update our management template related to configuration hardening, incident response, reporting, and access information. These changes will not impact your production firewall traffic. This maintenance window is scheduled to be completed on 4/16/25. If you have questions or concerns, please open a ticket with our support team. We can be reached by sending an email to supportdb@silversky.com or calling us at 800-234-2175 Option 1.

Components

Managed Firewall, Network Management (WAN)

Locations

Managed Security Services

Schedule

March 26, 2025 6:00PM - April 16, 2025 6:00PM UTC


March 26, 2025 8:36PM UTC
[Update] The following maintenance has started: No Service Impact - CHN-1783 - ITC Device Maintenance

Security Operations Center




Operational

MDR Monitoring Platform




Operational

Managed Firewall




Planned Maintenance

Network Management (WAN)




Planned Maintenance

Vulnerability Management




Operational

RSA Tokens (MFA)




Operational

Managed DUO




Operational

Password Management Utility




Operational

EDR ( Endpoint Protection)




Operational

Archive




Operational

Email DLP ( Data Loss Protection)




Operational

Email Encryption




Operational

Email (Spam/AV)




Operational

Social Engineering Protection




Operational

Targeted Attack Protection




Operational

Mobile Device Management




Operational

Hosted Exchange




Operational

Private Exchange




Operational

Sharepoint




Operational

O365




Operational

SilverSky Mail




Operational

Mimecast




Operational

Knowbe4




Operational

SMC (Security Management Portal)




Operational

SMC (Managed Security) Reporting




Operational

SMC (Email Security Protection ) Reporting




Operational

Radar Security Portal




Operational

outSOC Portal




Operational

Hosted Infrastructure




Operational

2

Upcoming Maintenances

8

Incidents Last 30 Days

5

Maintenances Last 30 Days

Scheduled Maintenance

Service Impact - CHN-1748 - Email Encryption ServicePlanned Maintenance

Schedule

March 26, 2025 1:00AM - 1:30AM UTC

Components

Email Encryption

Locations

Messaging Services

Description

Maintenance will be done this evening at 9:00 ET to introduce some updates to the Email Encryption Service. During this 30-minute window, the Email Encryption portal will be down for 15 minutes. All Encrypted Emails will be queued up and sent once the maintenance has been completed. Information on the updates can be seen in the "What's New" section of the SMC.
Service Impact - CHN-1781 - USDC2 (Jersey City) - Network Device ShutdownPlanned Maintenance

Schedule

April 5, 2025 1:00AM - 4:00AM UTC

Components

Hosted Exchange

Locations

Messaging Services

Description

During this maintenance window we are preparing to move some of the network infrastructure for the upcoming datacenter transition. While this work is being performed, customers might experience a small blip in service. We will be utilizing network redundancy to minimize any potential impact. For any additional information during the maintenance please visit the status.io page for status updates -> status.silversky.com If you have any questions, please call support at 1-800-234-2175 option 2, option 3.

History (Last 7 days)

MDM portal access issuesDegraded Performance

Incident Status

Degraded Performance


Components

Mobile Device Management


Locations

Messaging Services



April 3, 2025 3:22PM UTC
[Resolved] This issue has been resolved, and portal access is restored

April 3, 2025 1:32PM UTC
[Investigating] We are working with our vendor to resolve issues with customers accessing the MDM portal.
SilverSky - Executive Summary Daily ReportsOperational

Incident Status

Operational


Components

SMC (Managed Security) Reporting


Locations

Portal Services



April 2, 2025 8:59PM UTC
[Resolved] Update 4/2/2025 @ 5:00pm ET All Daily reports for 4/1/2025 were processed. Thank you, SilverSky Support

April 1, 2025 1:31PM UTC
[Monitoring] Update 4/1/2025 @ 9:30AM ET The Daily Executive Summary Reports have not been processed yet. All monthly reports are in progress and are about 50% complete. We expect the daily reports to start once these are completed. The ETA for these reports to be started will be towards the end of the day. We will inform you when all reports are completed. Thank you, SilverSky Support